Living In Paradise - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 3
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Queen: 1, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Theater Room
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Couple of the beds where hard ! But very nice placeWould recommend to others? Yes
Thank you for taking the time to share your experience with us, Esther. We appreciate your feedback, as it helps us to improve the quality of each stay. We will have one of our technicians check the condition of the mattresses. Many of our beds have varying firmness levels due to differences in guest preference. While this level of firmness may be ideal for some of our guests, we do understand it may not be to everyone. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Couples Retreat with Friends
It was Awesome! The only complaint I could have is the first day or so the main floor Air was not working. I called midway or the night of day 2 before I knew it they had it fixed and all was well. Overall a great experience and a very beautiful cabin. We did not want to leave.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Sade. We are sorry to hear you experienced this issue during your stay. We care about the quality of your stay and want each moment you spend with us to be carefree. Even though our skilled technicians check each cabin from top to bottom prior to your arrival, issues can arise. As you experienced first-hand, we are fully staffed and ready to assist you. Please don't hesitate to contact us as soon as you discover any issue. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Maintenance Issues = not the best!
We stayed in this cabin back in 2016 and it was very pleasant. However, this go around it seems there were several problems with the cabin that definitely should have been addressed prior to our check-in. The first thing we noticed right away was that the carpet was in need of some TLC. There were various stains throughout the cabin on the floor. Most noticeable was a huge stain in the movie room behind the seats and a large Kool-Aid looking stain on the stairs. There were several small stains everywhere. The next thing we noted was that the there was a large amount of soot above the fireplace in the living room. I'm not sure how that happened since it's gas, but it was super filthy. Next, we had a problem with the theater room equipment malfunctioning. They did send someone out at 11pm at night to help us fix. He did all kinds of things to trouble shoot it. It actually ended up fixing itself somehow. We were all puzzled. I'm thinking there may have been a lose wire...but who knows. The next thing was when my mother went to take a bath in the jetted tub downstairs. She said she started the jets and a bunch of black bits started coming into her bath from the dirty jets. That's disgusting. When I went to take a shower the next morning the shower in the master had very poor water pressure. I called and reported yet another maintenance problem. They sent some guys out that replaced the shower head and cleaned the jets downstairs. My mom never tried to take another bath because she was scared for the black gunk to come out again. The next issue we had was the washing machine wasn't working properly. There was a clog in the lines which was hindering the cold water to come out. My mom stayed up til 4 am trying to do one load of laundry the first night we checked in. They did come out and fix the washing machine. Last gross thing was the tub in the master had a ring of filth around it. So we didn't use that at all. Overall, not great!Would recommend to others? No
We certainly appreciate your feedback, Samantha. We truly care about the quality of your stay. Thank you for bringing the carpet stains as well as the fireplace issue to our attention. I have reported your concerns to the proper departments and I can assure you we will have them addressed. We rely on your input to ensure we are constantly improving and we thank you for the opportunity to assist you during your visit was well. It appears as though everything that was reported to us during your stay was addressed in a timely manner. As you are aware from previous visits, this is not indicative of a usual stay with us. We will be giving this cabin some attention. It is regrettable that you experienced these issues, but we do hope you will consider giving us another opportunity to show you a true 5 star vacation. Please know it was not our intention to disappoint you and again we thank you for sharing your thoughts.
It was okay
1. No water pressure in top level bathroom to shower. The guests staying in that bedroom had to shower in the basement bathroom.2. Not enough seating at the table for seven people.3. Unclear instructions on how to work the theater room. Only able to get cable working once.4. Need a larger supply of cooking pots and pans.5. Carpet is dirty with many stains.Hot tub was niceBathrooms were cleanDefinitely bring more paper products and garbage bagsWould recommend to others? No
Thank you for your honest review, Susan. We truly value your feedback as it helps us to improve. It appears as though the shower head was replaced in the lower level bathroom to allow more water pressure. There are 2 bar stools located at the bar in the kitchen area and can be used to seat additional guests We are very sorry if you feel the instructions were not clear. I will forward this information to our maintenance department to be reviewed. We do provide the basic pots and pans, paper items, and linens but you are responsible for providing any extras you may need. We do send out several emails prior to arrival so there is no confusion once you are at your cabin. We certainly understand that these items were an inconvenience and sincerely apologize. We hope you will consider staying with us again during your next visit to Gatlinburg.
Overall very satisfied with location and the cabin was fantastic.Would recommend to others? Yes
Thank you for your fantastic review, Sherry. We are pleased that you enjoyed your stay at Living in Paradise. It would be an honor if you chose to stay with us again during your next trip to The Great Smoky Mountains. Hurry back, new adventure awaits!
A Little Heaven on Earth
October 22-25 (2017) was our second experience with Elk Springs Resort, in the 'Living in Paradise' cabin. We highly recommend either of the two cabins we've stayed in with Elk Springs Resort. The staff and management do a phenomenal job! We so enjoyed our first trip in 2016 ('Spectacular Views' cabin), we promised ourselves to come back and bring our grown adult children with us. We managed it this year, had the most wonderful time bonding as a family in the very clean, well maintained and attractive environment. Management touched base with us by phone/text a couple of times during our stay; although we never needed anything during our visit, we knew they were just a phone call away and ready to help in any case--giving us a very secure sense of comfort. We enjoyed playing Trivial Pursuit, pool, and watching movies in the spacious home theatre when we weren't out walking/taking pictures in Gatlinburg and visiting places like Ripley's Believe It or Not and the Cherokee Grill for dinner. Enjoyed exploring new spaces like the Old Mill area in Pigeon Forge and driving through Cade's Cove. The only 'hiccup' was somewhat of a steep entrance to our parking area ('though plenty of parking space for 3-4 cars); the cabin being somewhat elevated on the mountain side required a deeper driveway than we expected and we didn't think to ask about it beforehand. But we managed it and ended up having an even better experience, going everywhere together in the same vehicle, not having to split up couples and cars. We packed in a lot in just 2-3 days, but we're already making plans to return again next fall. We LOVE the experience Elk Springs gives us--as do the grown adult children, now!Would recommend to others? Yes
Thank you for taking the time to share your wonderful experience with us! We are delighted to hear how much you truly enjoyed your stay. The memories made will surely be cherished! We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Hurry back, your next adventure awaits!
Basic stay in Gatlinburg
Location was great. Driveway hard to maneuver . Kitchen supplies minimal. Only 5 chairs to sit at dinner table. Oven was broke when we we tried to prepare first meal. Fast response to problem but unable to fix first night. Dinner didnâ€™t go as planned. Not something you want to deal with after a long day. Trouble with toilet which they came and fixed. Cabin had big cobwebs hanging from ceiling . First floor bathroom floor dirty. Pool table, hot tub and theater room were nice.Paid lots of money and expected better.Would recommend to others? No
We appreciate your honest review, Susan. Thank you for bringing your concerns to our attention. It looks as though we have already solved a few of these issues during your stay. I have reported the rest of your concerns to the proper departments and I can assure you they will be addressed. Please keep in mind, we offer 24/7 staff assistance and are happy to do extra cleaning or bring supplies if you feel anything is not up to par. Although we do make an attempt to sweep away cobwebs during each cleaning, in this area they can literally pop up overnight and can be impossible to totally eradicate We truly hope you will allow us another opportunity to show you a true 5 star experience. Thank you for sharing your thoughts.
Living in Paradise cabin
Very nice adult vacation for us.Would recommend to others? Yes
Thank you for your wonderful review, Tracy. We are happy to hear that you enjoyed your stay, however, it does not seem that the location was not ideal for you. We have a great selection of cabins in various locations. Please contact us when you are ready to start planning your next get-away. One of our experienced Sales Representatives will be happy to assist you in finding a cabin that will not only meet, but exceed, your expectations. We hope you will make plans to visit us again soon!
The cabin is beautiful and comfortable; I loved the layout. We had a very pleasant stay; and even had a few visitors (a black bear and raccoon). I would recommend Elk Springs Resort to anyone. It was more affordable than a hotel, tons of space and more privacy. *my only suggestion would be to clean or replace the carpets. The driveway is a little hard to navigate.Otherwise-we were very pleased and hope to come back someday.Would recommend to others? Yes
Thank you for the wonderful review Lisa! I hope you had your camera handy and got pictures of the bear. It is our pleasure to provide you with a luxury cabin to enjoy time away from the hustle and bustle of everyday life. We truly value your feedback and will pass your suggestions along to the proper department. Hurry back, new memories are waiting to be made!
Family Vacation Fun
The cabin was well maintained and very clean. We had fun watching movies as a family in the media room and playing pool. We had a great vacation and will definitely returnWould recommend to others? Yes
Thank you for your kind review, Shannon! We are elated to hear your stay was exceptional. We would consider it an honor for you and your family to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.