Hawks Ridge - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 10
- Bedrooms: 3
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 3, Other: 2
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Our cabin was beautiful.Would recommend to others? Yes
Thank you for your kind words, Stacy. It is wonderful to hear you enjoyed your recent cabin stay. We hope you will make plans to visit us again in the near future!
Worst Elk spring experience
I had stayed at Elk spring few years ago, my family and friends always come to Pegion Forge yearly, our first stay at Elk was clean and nice cabins, everything looked new, our second cabin which I booked thru elk web was in different area, reomate and not clean out all. There were photos of families which looked creepy, why would you have photos of anyone? The second bath was causing leak lower level, I called and talk to supervisor about it and request a change due To safety, I was turn down, being in Remote area with no service, you depended on wireless internet for communication with families, it was slowest possible not even worth wasting time, at the end we gave up on issues either this cabin. That visit will be my last and my friends also said same thing, I will never recommend elk to anyone, service is never like pastWould recommend to others? No
We appreciate you sharing your experience with us, Haman. Your feedback is imperative to our success. Your review certainly concerns us, however, after looking into this information we would like to clarify the details of this review. Upon reporting the leak you asked to be moved to a new cabin without allowing any time for our technician to examine the situation. After a very detailed inspection of the cabin, no leak was found. Often times, it is common for water to seep through the log wood floors if the shower curtain is mistakenly left out during a shower or if someone steps on the floor without using a towel. This is not a dangerous situation whatsoever. Unfortunately, one of the only drawbacks of being in the mountains is that internet service isn't always the best. However, we do strive to provide the best service available. We are very sorry to hear the service did not meet your standards and that you will not be returning. Thank you for sharing your thoughts.
Nice Cabin, Great Views
The cabin was very nice and perfect for my family of several young children. The views were phenomenal.Would recommend to others? Yes
Thank you for your fantastic review, Zachary! We are pleased that you and your family had a great stay at Hawks Ridge. We hope that you will make plans to visit often. Please keep in mind, as repeat customers you will receive 10% off all future bookings. Hurry back, new memories are waiting to be made!
Wonderful view, beautiful place, ****** internet
We had a wonderful time at Hawk's Ridge over Easter weekend. Everything was as advertised. It is the perfect location for exploring this part of the Great Smokies.We had a challenge with the internet connection. The internet download max for the month had been used up by previous guests when we arrived on March 30, so we had only a slow connection. We raised this with Elk Springs, who reassured us it would reset when the month rolled over on April 1, but it did not. We raised it again with them, and they did nothing. I guess it was an owner issue. However, it is a very expensive cabin to rent, so we were disappointed not to have help in getting the internet access. I don't think it would have cost very much for the owners or resort to pay for better access for us over our stay.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Erin. We appreciate your feedback, as it helps us to ensure each stay is exceptional. We are sorry to hear you experienced this issue during your stay. We will forward your feedback to our maintenance team to evaluate the internet at the cabin. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Breathtaking and amazing!Would recommend to others? Yes
Thank you for your kind review, Autrellia! We truly enjoyed having you as our guest and hope you will return as often as your schedule allows!
I thought I was in NYC!!!
RAT INFESTATION!!! Some things you will get by renting this cabin. One, great views Two, close proximity to downtown Gatlinburg. Lastly you will most assuredly be getting zero sleep and a rude, nasty RAT Rawakening every night.Our family recently booked the Hawks Ridge cabin through Elks Springs for the week of Thanksgiving. This was supposed to be a very nice vacation for our family of eight. This quickly turned into a very exhausting, disgusting experience. To which I'm unable to lay out details due to (max characters). Please note*. My family is not a snobbish bunch of city folk, we are all tough and some are of military backgrounds with two tours in Iraq. So we are not your average squeamish bunch. Even with hardened backgrounds our family could no longer endure this disgusting health hazard of a cabin. We did call the management on day two about the problem and they sent someone over who said â€œyeah, this cabin has had a problem with ratsâ€. He laid five more traps in an attempt to appease us (five more to the existing laid traps). This would indicate strongly to me and anyone reading this that they knew of the problem beforehand.After leaving we once again contacted management about the rat problem for some sort of refund for our terrible experience. We were brushed off with a generic response via voicemail of â€œwe checked and there was one squirrel in the ceiling no refund will be givenâ€. Elks springs must think we are idiots, as we saw and took pictures along with video evidence of the rat infestation. So in closing I will repost this to every travel booking and ratings board I can find in hopes that the management will make the appropriate amends for ruining our vacation.Would recommend to others? No
We appreciate your honest review, Djonne. Although mice and other critters are very common in the mountains especially during colder weather, there have been no rats or mice found in the Hawks Ridge cabin. I apologize if you were misinformed and we will be sure to find the maintenance technician and correct him. Although we did set out traps because we were under the impression you were correct, upon further inspection we have found that a flying squirrel has attempted to make a home in this cabin. I can assure you this is being addressed. We appreciate you making us aware, as these squirrels are very active at night and our staff are not typically in the cabins that late. Please know that it was not our intentions that you leave disappointed. Thank you for sharing your thoughts.
Its a nice place to spend the weekend. You get that country feel especially for guest from the city who wants to experience the great outdoor.The only thing that bothers me is when the temperature drops it became pretty chilly inside the thermostat would not go up to desired heat and it seems it was set up to low. Driving to town takes 20 mins on a winding road from the property. The view is perfect.Would recommend to others? Yes
Thank you for your kind review, Nerissa. We are pleased that you enjoyed your cabin stay. We apologize that you endured issues with the heat in the cabin. Please keep in mind, we do offer 24/7 staff assistance and are happy to send out a member of our maintenance staff to assist you. We hope that you will join us again during your next trip to The Great Smoky Mountains!
we were very happy with our overall expeirence from the views to the freindly staff we had a very relaxing stay.Would recommend to others? Yes
Thank you for your kind review, Jerry. We are pleased that you enjoyed your cabin stay. We hope that you will consider staying with Elk Springs during your next trip to The Great Smoky Mountains!
15 year anniversary
The house was well maintained and clean. Not as seculded as sold. We also had some issues while there. Every night at bed time there was some kind of animal in the walls making lots of racket all though the night. There was no sound sleep there. Must be a raccoon or family of raccoons living in the attic and walls. You need an exterminator. Also the nights would get chilly and the heaters would not EVER kick on. Thank God for the fireplace!!!!Would recommend to others? No
We certainly appreciate your feedback as it helps to ensure we are constantly improving. Congratulations on your anniversary! It is regrettable that you were faced with issues during your stay here. Please keep in mind, we do offer 24/7 staff assistance and are happy to help in anyway we can. I have reported your concerns to the proper departments. Please do not suffer, call us. With the cooler weather upon us, we definitely want the heat to be in working condition for you. We are happy to send out one of our experienced maintenance men to assist you with the controls or check the mechanics if needed. It looks as though you added a night to your stay, we would hope that this means you somewhat enjoyed your stay.
Hawks Ridge Relaxation Paradise
We had a wonderful time despite Hurricane Nate bringing some very wet weather. The cabin was beautiful and with the porch setup like it was we could still sit outside on the swings and enjoy the view/quiet even with the rain. The cabin was clean, had plenty of room for everyone and had a beautiful view. My only recommendations would be to check the wifi usage as I was alerted early in the stay that the data was past its imit which would result in slower connectivity and perhaps have someone spray outside for spiders as there were several that also thought the porches were beautiful and had taken up a great deal of space. Overall we couldn't have asked for a more peaceful, beautiful place.Would recommend to others? Yes
Thank you for your kind review, Kimberley. We are pleased that you enjoyed your visit in spite of the weather. It is great that you were able to relax and take in the views. Unfortunately, being in the mountains does leave us with limited internet options in some of our cabins. We certainly apologize for this inconvenience, but we are glad this did not ruin your stay. We hope that you will visit Elk Springs again during your next trip to Gatlinburg. Keep in mind, as returning guest you will enjoy 10% off all future bookings!