A Secret Splash - Gatlinburg Cabin

We love it ??

The first night, the air conditioning went out, yet maintenance came quickly and fixed it. The indoor pool water looked cloudy which was reported first day and maintenance tested it and said it needed treatment which was added first day, yet the pool never cleared. This was a bit frustrating as the water did not appear to be safe to swim in. If you book this for vacation, make sure you ask if the pool is clear because it's not worth the extra money if it can't be used. Anytime the water was turned on or the toilet flushed, the pipes made loud noises. Otherwise it was a good place to vacation and nicely furnished.

The cabin was in a great location. Kinda tricky to get to it in a car but doable. The cabin was clean and lovely. The problem was the AC quit working the first night we were there and it was hot and hard to sleep. They came and "fixed it" the next morning but the next day it was 85 degrees again. We had to leave to find a cool place to be. They fixed it again and our final night was cool. It was the only problem I had with the cabin but it ruined a lot of plans.

Some things about this cabin are great. The pool is neat (although the water temperature is kept a little cool), and the cabin is overall in great condition. That said, we had many challenges with this cabin with our two young children.The living area: felt crammed, especially since we had to use the couch bed for our daughter to sleep on. The TV is a small, outdated CRT shoved about 7 feet high, above the fireplace. The upstairs bed, while comfortable, was unusable for us, because we could not let our 3-year-old sleep by herself next to an open staircase! As for the couch bed, the mattress/springs was shot.Kitchen: well-furnished but small, with the table practically crammed into the space.Master Bedroom: very small with little room to put our things. No closet. The TV was oddly positioned sideways and above the bed, so it was impossible to watch anything while comfortably laying on the bed. The bed itself was extremely uncomfortable, on a mattress that felt rock-hard and gave my wife and I slight back-aches. We asked the managers for a solution, and they did provide a mattress pad, but this made only a slight difference.Location: Terrible. Every drive felt dangerous and twice as long as it was, up steep hills and gravel roads.While some things are good about this cabin, it amounted to a number of disappointments for our family vacation. The cabin would suit people who aren't as concerned about the amenities mentioned here. The pool is a nice feature, and there is a nice game room area with a pool table. However, I find it very unacceptable and a poor reflection on management, given the prices paid by each guest, that things like TVs and mattresses are outdated.

Secret splash is a great family cabin. If your looking forwad to peice and quite whie your kids are entertained than this is the cabin for you!

The cabin "A Secret Splash" was a wonderful cabin for our family's Spring vacation! The kids loved the pool. For people with small children, the pool has a combination lock pad on the door, so there is no worry of kids getting in without your knowledge. The cabin was clean and the staff has been wonderful! We will stay with Elk Springs Resorts on our next trip!

The cabin was great and everything inside was immaculate. But the locaction wasn't the best the roads weren't that good and we had no room to park or turn around.

The road to this cabin is VERY steep with dangerous curves. Exiting the parking spot is hard due to the steepness/narrowness of the road and angle of the driveway. Cabin smelled musty/moldy. Toilet on main floor was broken upon arrival, technician came to fox and then asked to 'use our pisser' and proceeded to pee with the door open. Upstairs shower leaked water thought the floor/ceiling directly onto bed downstairs. Sheets were horribly pilled and rough. All bedding very worn and needing replaced. Pool/hot tub were great. Exterior had recent stain so cabin looked nice. Very dusty inside (took pictures of dust spider webs in various locations) Was told by customer service we could not check out early during Corona pandemic for a partial refund, because we were already here so there was "nothing we can do" all attractions closed so nowhere to go. Will never use this company and would advise others to avoid as well

1 week, do not recommend this location in any inclement weather due to unsafe roads, even with 4wd or chains. Not impressed with property staff communication during stay.

We are a family of 5.there was enough room for all of us. The pool was warm and clean. Hot tub was clean. I would recommend Elk Springs Resort to anyone.