A Secret Splash - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 8
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1, Other: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Cable Satellite
- Resort Pool
- Hot Tub
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
The cabin was in a great location. Kinda tricky to get to it in a car but doable. The cabin was clean and lovely. The problem was the AC quit working the first night we were there and it was hot and hard to sleep. They came and "fixed it" the next morning but the next day it was 85 degrees again. We had to leave to find a cool place to be. They fixed it again and our final night was cool. It was the only problem I had with the cabin but it ruined a lot of plans.Would recommend to others? No
We appreciate your honest review, Diann. It is truly regrettable that you experienced an issue during your visit, but we are glad to hear our staff resolved it. As you stated, this cabin is lovely, but indeed these things can happen. We certainly understand that this created an inconvenience and sincerely apologize. We hope you will consider staying with us again during your next visit to Gatlinburg.
Amazing Spring Break!
We are first time renters with Elk Springs and would rent with them again! Booking was easy. They have a friendly and knowledgeable staff. Our cabin, A Sercret Splash was beyond words! Already planning for another visit. We would certainly recommend Elk Springs to anyone looking for a cabin rental company.Would recommend to others? Yes
Thank you for your fantastic review, Shannon. It is delightful to hear that you enjoyed your recent cabin stay. You certainly chose a great cabin to get away from the hustle and bustle of everyday life. We appreciate all recommendations and look forward to your next visit as well. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
Weekend Secret Splash
Weekend getaway with the familyWould recommend to others? Yes
Thank you for staying with us at Elk Springs. We hope you will make plans to visit us again very soon!
Enjoyable time with our two grandchildren, ages 12 and 15. House was suitable. There were signs that the property is spot cleaned, not thoroughly cleaned. For example, the tops of the can lights in the kitchen were very dusty. Rugs seemed dusty. As one with dust allergies, this was troublesome. Furnishings were as advertised and expected. Parking was challenging due to the grade. Porches were nice. No bathroom on the lower level where the pool and hot tub are located. Due to poor weather, we did not use the hot tub.The grandchildren used the pool twice. It is amall and not suitable for a awim. I Once off the mountaintop, the property is conveniently located to Gatlinburg and Pigeon Forge...the mountain drive is treacherous, especially in rainy weather. Property is better suited to 2 couples who want a mountain retreat.Would recommend to others? No
Thank you for taking the time to share your experience with us, Donna. We appreciate your feedback as it helps us to ensure each visit is exceptional. We are sorry to hear you were disappointed in these aspects of your stay. Thank you for bringing these items to our attention. We will forward your input to our housekeeping supervisor and can assure you each item will be evaluated. Please do not hesitate to contact us during your stay should you experience issues such as this in the future. We provide 24/7 guest assistance to ensure any need can be taken care of quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
April 6th - 9th 2018
Wife and I loved the cabin, our bed and pillows were very comfortable. Our Children really enjoyed the pool and as a parent the alarm system for the pool entrance gave us peace of mind. The only negative, was the steep incline getting to the cabin and trying to back out of the parking space. It was pretty tight and the wife had to get out and direct me. I wouldn't advise a large van such as a big passenger van. Other than that the cabin was awesome and we would stay again.Would recommend to others? Yes
Thank you for your kind review, Matthew! We are delighted that you and your family enjoyed your recent cabin stay. A Secret Splash is definitely a great cabin to relax and create lasting memories together. We certainly apologize that the incline to get to the cabin was an inconvenience during your stay; you are correct, we do not recommend large vans or motorcycles in this area. We are pleased that the rest of your stay was enjoyable and hope you will make plans to visit us again very soon!
The cabin was nice but however extremely dusty and cob webs everywhere! We could get dressed to leave and before getting out the door was covered in dust our hairbrushes was covered in dust! The indoor pool looks big in picture but its pretty small!Would recommend to others? No
Thank you for your honest review, Tara. We are pleased that you enjoyed your cabin stay and we truly value your feedback as it helps us to improve. It appears as though, upon your checkout, you noted the dust throughout the cabin and this has already been addressed. We strive to ensure that each guest leave truly satisfied with their visit and so we do offer 24/7 staff assistance during your stay. Please do not hesitate to contact us during your stay if you find anything that is not up to par. We hope you will make plans to visit us again in the future.
Great escape with our girls! The indoor pool and hot tub were a huge hit, and we taught our girls a nice game of pool. My husband and I were able to relax at night comfortably when kids when to bedWould recommend to others? Yes
As always, we enjoy hearing about happy family experiences with our cabin rental company. A Secret Splash is a great cabin to relax and create lasting memories together. The indoor swimming pool is just one of the great amenities offered at this cabin. We appreciate your business and hope you will make plans to visit again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
We absolutely loved this cabin. In a great location, clean and nice, pool was wonderful, well-stocked. We couldn't get the gas fireplace to start and someone came out promptly to assist us. We will definitely return to this cabin on our next trip to Gatlinburg!Would recommend to others? Yes
We are happy to hear your issues were resolved and you enjoyed your stay, Celeste. We truly care about the quality of your stay and want you to feel at home during each visit. We look forward to your next visit and don't forget to mention that you are a repeat visitor. You will enjoy 10% off all future bookings! Hurry back, new adventure awaits.
Tv volume did not work and could not be fixed. Kitchen table was so shaky could not put drinks on it due to weld on leg was broken.The toaster also broken but was replaced. Came for xmas but could not have heat downstairs per Owner? It was in the 30s and raining sometimes colder. Paid for a pool and pool table we could not use due to cold. Pool room tile and cement even if pool was warm (and it wasn't) you could not be in that room, especially in a bathing suit!Would recommend to others? No
Thank you for sharing your feedback with us, Marsha. We are sorry to hear you experienced these issues during your stay. We do see that a technician came out and checked the temperature on the pool as well as the volume for the TV. The temperature of the pool when he arrived was at 82 degrees and we show that he turned it up to 87 degrees. The volume could not be adjusted via the remote, however, it could be adjusted by the buttons on the actual TV. The technician did explain this prior to leaving. We are sorry, but there had to have been a misunderstanding regarding the heat downstairs. Even though the cabins are individually owned, it is mandatory that there is heat on each level at every cabin. The thermostat is set to limit the temperature to 75 as temperatures higher than this can put too much stain on the unit and cause the units to freeze up. Your feedback has been forwarded to our maintenance department and we can assure you each item will be addressed. We sincerely apologize for any inconvenience experienced and hope you were able to enjoy your time spent in our area.
Cute, clean cabin, but beware of accessibility
We were a family of 6 and very happy with the cabin itself. It is on the small side, but the little indoor pool kept the kids occupied and made up for the tight fit. My main concern about this cabin is the steep road to get to it. I've written the cabin company who says they let you know about the steep road in the check in information, but let's be honest, who really reads that stuff. I suggested that they warn people about these roads PRIOR to booking. We arrived after 10pm in pitch black. It was dry outside and our minivan could NOT make it up the hill. After 3 attempts of skidding, sliding and kids crying, we did finally make it up but the next day it snowed and it was a real mess from there on out. (ie - having to hike/slide up/down this steep hill on foot) Please do your research when booking and be sure to ask about accessibility no matter what cabin you go with. Lesson learned to always ask! Cabin companies should NOT hide this type of information from families.Would recommend to others? No
Thank you for taking the time to share your experience with us, Laura. We are sorry you felt misled about the location of the cabin, that was not our intention. We do include this information in each booking to ensure our guests are prepared for all aspects of their stay. We also recommend asking about accessibility anytime you are booking a cabin in the mountains. While some cabins are lower and easier to access, other cabins may only be accessible by traveling winding, mountain roads. We also include detailed driving directions in this same email and instructions to print out the directions as GPS is not reliable going to this cabin. There are two routes listed, the QUICK ROUTE-(steep hill that sometimes can be slippery) along with ALTERNATIVE ROUTE. We sincerely apologize for the difficulties you experienced and hope you were able to enjoy your time spent in our area.