Spur Of The Moment - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 1, Queen: 1, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
The rental company was very easy to work with . We had no problems at the cabin and it was very nice and clean. The location was great for everything we did in Gatlinburg and around the National Park. It's a nice quiet location, but not mountain views.Would recommend to others? Yes
Thank you for your wonderful review, Tammy! We are pleased that you had such a great stay at Spur of the Moment. We certainly agree! The location is perfect and certainly ideal for visiting The Great Smoky Mountains. We hope you will choose to visit us again on your next trip to Gatlinburg.
Upon arrival we found a dishwasher full of old, smelly dirty water and no dishes. We called and put a request into maintenance and they sent someone over to look at it. They did spend 2 hours working on it and were unable to fix it. At our request he did leave and get a shop vac to drain the water. Our towels were used to clean up the mess without being asked. We were on vacation and I had to wash every dish multiple times a day. No consideration was given to provide us with a drying rack or any type of inconvenience refund since they did not notify us a head a time of the problem. We were promised a follow up call in 24 hours and have yet to receive one.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Brittney. We are sorry to hear you experienced this issue during your stay. We are happy to see the technician arrived quickly to try to resolve the issue. Unfortunately, it was not a quick repair so he did honor your request of just draining the water out and waiting to finish the repair after you checked out. We do understand that it can be an inconvenience to have our technician at the cabin during your visit, however, like at home, we can not predict when issues will arise. Our policy is to repair any items rather than refunding. We provide 24/7 guest assistance and will work with you to schedule any repairs at a time that is convenient for you. Often times, the repairs can be completed while you are in town enjoying the attractions. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area in light of these issues.
It was to small.
Pool table worn and rug and carpet, Washer dryer made awful sounds ,Would recommend to others? No
Thank you for sharing your thoughts with us, Robert. I have forwarded your concerns to the proper departments to be reviewed and addressed. Your feedback is crucial to our success and we value your input very much. We hope that you will give us another opportunity to show you a true 5-star visit in the future.
Didnâ€™t Want to Leave!!!
From the time we step in we was in Awe. It was lovely. Plan to return soon. Even though we was close to other cabins it was still peaceful. Not far from the activities and stores. The kids enjoyed Gatling Escape Games. You will have to grab your own coffee for the coffee lovers. We didnâ€™t get to enjoy the hot tub due to the weather but the rain shower and jacuzzi heart shape tub was on point. The snow was such a delightful sight.Would recommend to others? Yes
Thank you for your wonderful review, Ravonda! We love to hear that you did not want to leave. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
The cabin was clean and ready when they said it would be. The contact person was very nice and checked to see if everything was okay once we arrived. The only downfalls were the dishwasher did not work well, we ended up hand washing. Also the bed in the master bedroom was pretty uncomfortable, the one in the second bedroom was fine. Overall our stay was great. Our kids enjoyed the games, the hot tub was clean, and there was information all around the cabin that helped you know how to properly use and care for everything.Would recommend to others? Yes
Thank you for your kind review, John. We are pleased that you and your family had such a wonderful stay at Spur of the Moment. The top-notch amenities are sure to keep everyone in the cabin busy! We certainly appreciate your feedback in regards to the dishwasher and the master bedroom. I have reported these items to our maintenance department for review. We hope you will visit Elk Springs during your next trip to The Great Smoky Mountains. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Perfect Smoky Mountain Getaway
We stayed for three nights at Spur of the Moment and couldn't have been happier there! The layout was perfect for my family (2 adults/2 children), and the furnishings were top-notch. The house was spotless and well appointed with everything you need to feel like you're at home. I loved that the location within the resort was a little off the beaten path--we were higher up, which made us feel like there were few people around us. Overall, we loved our stay and highly recommend it!Would recommend to others? Yes
Thank you for your fantastic review, Ellen! It is delightful to hear that you and your family enjoyed your recent visit. Spur of the Moment is definitely a great cabin to relax and create lasting memories together. We certainly agree, the location is great for getting the complete mountain feel but also being close to the downtown attractions and shopping. We appreciate all recommendations and we hope you too will join us again very soon! Hurry back, new memories are waiting to be made.
Spur of the moment cabin
Cabin was clean and no dust which was great.Pictures from website was a true reflection of the cabin.Well appointed cabin nothing was missing and very Close to downtown.A few things that can be improved is better quality linen.Bedspread in guest room did not seem very clean or Sheets. Towels very thin. Also major construction on the same street as spur of the moment and next door.Would recommend to others? Yes
Thank you for sharing your experience with us, Holli. We are pleased that you enjoyed your stay at Spur of the Moment. We welcome your feedback as it assists us in ensuring each stay is exceptional. I have reported your your concerns to the proper departments to be addressed. We apologize for the construction as well. We hope you will make plans to visit us again very soon.
I loved the cabin & the location was excellent. I had really been worried about that but it was pretty easy to get there. Check out was a little tricky because my phone had no service so I didn't get the check out instructions until I was already homeWould recommend to others? Yes
Thank you for sharing your wonderful experience with us, Kranaun! We are delighted to hear you enjoyed your stay. Elk Springs Resort boasts the perfect location to be able to enjoy the peace and quiet, while still being close to all the attractions. We hope you will consider staying with us again during your next visit to Gatlinburg.
Loved spur of the moment
Beautiful cabin and very entertaining for our childWould recommend to others? Yes
As always, we love hearing about great family experiences! Spur of the Moment is a great cabin to relax and perfect for all ages. We hope you and your family will make plans to visit again very soon!
Dissatisfied with customer service
The master bedroom sheets were dirty, it appeared they had not been changed, and although housekeeping came the next morning, management refused to give us a partial refund for that first night's stay.Would recommend to others? No
Thank you for sharing your experience with us, Irma. We do see where our housekeeping department sent one of our Quality Assurance Representatives out to change out the sheets for you. The representative reported that the sheets looked clean, but a hair was found on the sheet. Since the issue was taken care of quickly, this is not something we can refund for. The only time a discount or refund is issued is if the issue can not be corrected. We provide 24/7 guest assistance should you find any items that need our attention. Thank you for allowing us to correct the issue. We apologize for any inconvenience it may have caused.