Spur Of The Moment - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 1, Queen: 1, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Dissatisfied with customer service
The master bedroom sheets were dirty, it appeared they had not been changed, and although housekeeping came the next morning, management refused to give us a partial refund for that first night's stay.Would recommend to others? No
Thank you for sharing your experience with us, Irma. We do see where our housekeeping department sent one of our Quality Assurance Representatives out to change out the sheets for you. The representative reported that the sheets looked clean, but a hair was found on the sheet. Since the issue was taken care of quickly, this is not something we can refund for. The only time a discount or refund is issued is if the issue can not be corrected. We provide 24/7 guest assistance should you find any items that need our attention. Thank you for allowing us to correct the issue. We apologize for any inconvenience it may have caused.
1. The living room TV was above the fireplace and uncomfortable to watch 2. The 2nd bedroom TV was on a shelf that was at eye level where you could hit your head 3. The shower entry was broken and a tripping hazard while some of the shower lites didn't work 4. The fireplace in the master bedroom didn't provide heat 5.The master bed frame was broken, missing piece and loose 6. The kitchen counter top was concave and couldn't be used. 7. We had too call and have a ripped/damaged carpet repaired for the tripping hazard. Pictures are available.Would recommend to others? No
We appreciate your business and your honest review, Janet. Your feedback is essential to our success and we appreciate you taking the time to report your concerns. I have made our maintenance team aware of your concerns and I can assure you they will be evaluated and addressed. Please keep in mind, we do offer 24/7 staff assistance during your stay and we are happy to assist you with anything that is not up to par. Don't suffer, call us. We love love assisting our guests! We would love the opportunity to show you a true 5 star experience and hope you will consider joining us again during your next trip to Gatlinburg.
Great location. Comfy beds for four people.
Great location! Beds were comfy except for hide-a-bed. Glad we brought our air mattress. Sleeping arrangements best for 4 people. Could use more seating in living room. Needs coat rack or wall hooks at front door. Dishwasher didn't work.Would recommend to others? Yes
Thank you for sharing your experience with us, Kathy. We are happy you enjoyed your stay, however, disheartened to hear you experienced these issues. We have notified our maintenance department and can assure you, they will be addressed. Thank you for your helpful suggestions. Your feedback will be shared with the appropriate department to see if this is something that can be added for future guests. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
The house was beautiful and very clean. Not as private as what I thought it would be. There are many other cabins very close to the one we stayed in. The kids enjoyed the pool table, hot tub, and huge shower and tub. It was a really neat cabin. The hot tub was the perfect temperature. We couldn't get the downstairs fire place to turn on so it was a bit cold down there. Overall I was honestly very happy with the cabin and the beds were beyond comfortable. Cabin is not far from town either. Glad we made the choice to stay in the spur of the moment cabin.Would recommend to others? Yes
Thank you for your wonderful review, Terrika! We are happy to hear you enjoyed your stay. We are sorry you were not able to enjoy the downstairs fireplace. Please do not hesitate to contact us should this happen again in the future. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Amazing. We enjoyed the fall foliage, scenic roadway to the cabin, and the peace and quiet very much.Keep in mind that as a log cabin, it does creak and make noises, like when the heat would kick on and the wooden walls settled. But everything was as good as I could have expected.Would recommend to others? Yes
Thank you for your wonderful review, Christopher. We are delighted that you enjoyed your cabin stay! Yes, it is normal for authentic log homes to creek and settle. We hope you will join us again during your next trip to The Great Smoky Mountains. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!
We had a lovely was quiet, clean, romantic. Truly a wonderful time.Would recommend to others? Yes
We are certainly delighted that you enjoyed your stay at Spur of the Moment. This is truly a great cabin to relax and enjoy some time away from the hustle and bustle of everyday life. We hope you will make plans to visit us here at Elk Springs very soon. We enjoyed having you as our guests!
Spur of the Moment Cabin
Cabin was beautiful and the description was exactly as it appears in the pictures, inside property was clean and well maintained the only downside was the outside wasnt appeasing at all it definitely need some landscaping and the 18 foot rain shower was nice but to dark. We enjoyed Soul of Motown, Dixie Stampede dinner shows and The Island was nice to visit and downtown Gatlinburg was a nice area to visit..Would recommend to others? Yes
Thank you for your kind review, Larkeisa. We are pleased that you enjoyed your cabin stay and hope that you will join us again during your next visit to Elk Springs Resort. We appreciate you reporting the landscaping issues. I have reported this to our team and I can assure you it will be addressed. Please keep in mind, as a returning guest you will enjoy 10% off all future bookings! Hurry back, new adventure awaits!
Great Customer Service, Convenient Location, Sparse Supplies
Four of us stayed in Spur of the Moment. Cabin was nicely decorated and conveniently located to town and the park. Customer service people are great to work with! Downside would be if you are planning on staying for a week, you need to pack EVERYTHING...salt, pepper, spices, cooking spray, dish soap, napkins, paper towels, toilet paper, laundry det..... Cabin comes with pots, pans, dishes, bedding and towels, and that's it! I think we went to the store EVERYDAY because we needed something. Luckily it is fairly close! We enjoyed the hot tub and pool table, and washer and dryer were a plus too! We drove around the resort, and there are many other very nice cabins at this resort too! I would definitely stay again, but I think for the money, additional daily items could be included.Would recommend to others? Yes
Thank you for sharing your experience with us, Suzanne. We are happy you enjoyed your stay. A starter supply of laundry detergent, dish washing liquid, dishwasher tablets, paper towels, toilet tissue, soaps and trash bags are provided in each cabin. While this is simply a starter supply, it is provided as a courtesy to give you time to plan a trip to the grocery store after a long drive to our area. We are sorry if there was any confusion regarding the starter supply. We try to ensure each of our guests are aware of what will be provided by including this information in each of the confirmations sent prior to arrival, as well as on our website. As always, please do not hesitate to contact us should you have any questions or if we can assist you in preparing for your stay. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
Great little escape
Wonderful location, extremely quiet (even though there are other cabins pretty close, and very nice cabin and amenities. We had a very small issue and they came out to fix it within the hour of being reported and were great! Only complaints would be they need to provide more towels depending on family size, and a bit of cleaning under the beds and behind nightstands is needed.Would recommend to others? Yes
Thank you for taking the time to share your experience with us. We are happy to hear we were able to resolve the issue quickly during your stay. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Thank you for sharing your feedback regarding the housekeeping issues. These will be forwarded to our housekeeping supervisor. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Great location and CLEAN cabin
Perfect for my family, great location, easy access to downtown!Would recommend to others? Yes
Thank you for your wonderful review, Toya. We are delighted to hear that you and your family had such a great time at Spur of the Moment. We hope you will join us again during your next trip to The Great Smoky Mountains. Please keep in mind, as a returning guest you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!