Spur Of The Moment - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 1, Queen: 1, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- Min. Renter Age: 21+
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Nice location. The hot tub, billiard table and fussball table were great. Plenty of clean towels. Flat pillows on the queen bed and the pillows smelt like sweat. I’m not sure if the comforters on the beds had been washed recently. Enough room for 6 to sleep but only 5 dinner plates and 3 wine glasses. Not one coat hanger so bring your own. Uncomfortable beds. Lots of signs with rules and warnings that make it quite a negative atmosphere.Would recommend to others? No
Thank you for your kind review, Caroline. Spur of the Moment is definitely full of top-notch amenities for everyone to enjoy. We are pleased to hear that your overall stay was up to par. We also appreciate the feedback regarding your stay. I have forwarded your concerns to our housekeeping department to be addressed. Please keep in mind, we do offer 24/7 staff assistance and we are happy address any of your concerns during your stay. We do have pillows, hangers, and other items on-hand, and we will provided these as needed to our guests. It is regrettable that the signs throughout the cabin caused an issue for you. Throughout our years of experience, we have found that these signs are necessary in the rentals. We hope you will choose to visit with us again in the future.
It was amazingWould recommend to others? Yes
We are delighted to hear you enjoyed your recent stay at Spur of the Moment! We hope you will make plans to visit us again very soon.
A lovely cabin
Overall it is a great cabin. Love the quiet location, beautiful windows, nice hot tub, and spacious layout. our family enjoyed the pool and foosball tables a lot. Only thing not so great is the TV stand at 2nd bedroom is a potential safety concern. The height of the small wood stand is right at the height of my face/eye level, and it is right at the way to the door. Especially dangerous during the night if you wake up and go to restroom.Would recommend to others? Yes
Thank you for your wonderful review, Shuai! We are happy to hear you enjoyed your stay. Thank you for bringing this to our attention. We will have one of our technicians check the location of this TV stand to ensure the safety of our guests. We sincerely apologize if you experienced any inconvenience due to this and hope you will consider staying with us again in the future.
Problems with the dish washer and dryer. Maintenance rep was there very soon after report to repair dishwasher but was unable to repair noisy dryer, Good stay and location.Would recommend to others? Yes
Thank you for sharing your experience with us, Scott. We appreciate your feedback, as it helps us to improve the quality of each stay. We are happy to hear the technician was able to repair the dishwasher quickly. We are happy to report the issue with the dryer has been corrected as well. We sincerely apologize for any inconvenience experienced due to these issues and hope you will consider staying with us again in the future.
The rental company was very easy to work with . We had no problems at the cabin and it was very nice and clean. The location was great for everything we did in Gatlinburg and around the National Park. It's a nice quiet location, but not mountain views.Would recommend to others? Yes
Thank you for your wonderful review, Tammy! We are pleased that you had such a great stay at Spur of the Moment. We certainly agree! The location is perfect and certainly ideal for visiting The Great Smoky Mountains. We hope you will choose to visit us again on your next trip to Gatlinburg.
Upon arrival we found a dishwasher full of old, smelly dirty water and no dishes. We called and put a request into maintenance and they sent someone over to look at it. They did spend 2 hours working on it and were unable to fix it. At our request he did leave and get a shop vac to drain the water. Our towels were used to clean up the mess without being asked. We were on vacation and I had to wash every dish multiple times a day. No consideration was given to provide us with a drying rack or any type of inconvenience refund since they did not notify us a head a time of the problem. We were promised a follow up call in 24 hours and have yet to receive one.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Brittney. We are sorry to hear you experienced this issue during your stay. We are happy to see the technician arrived quickly to try to resolve the issue. Unfortunately, it was not a quick repair so he did honor your request of just draining the water out and waiting to finish the repair after you checked out. We do understand that it can be an inconvenience to have our technician at the cabin during your visit, however, like at home, we can not predict when issues will arise. Our policy is to repair any items rather than refunding. We provide 24/7 guest assistance and will work with you to schedule any repairs at a time that is convenient for you. Often times, the repairs can be completed while you are in town enjoying the attractions. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area in light of these issues.
It was to small.
Pool table worn and rug and carpet, Washer dryer made awful sounds ,Would recommend to others? No
Thank you for sharing your thoughts with us, Robert. I have forwarded your concerns to the proper departments to be reviewed and addressed. Your feedback is crucial to our success and we value your input very much. We hope that you will give us another opportunity to show you a true 5-star visit in the future.
Didnâ€™t Want to Leave!!!
From the time we step in we was in Awe. It was lovely. Plan to return soon. Even though we was close to other cabins it was still peaceful. Not far from the activities and stores. The kids enjoyed Gatling Escape Games. You will have to grab your own coffee for the coffee lovers. We didnâ€™t get to enjoy the hot tub due to the weather but the rain shower and jacuzzi heart shape tub was on point. The snow was such a delightful sight.Would recommend to others? Yes
Thank you for your wonderful review, Ravonda! We love to hear that you did not want to leave. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
The cabin was clean and ready when they said it would be. The contact person was very nice and checked to see if everything was okay once we arrived. The only downfalls were the dishwasher did not work well, we ended up hand washing. Also the bed in the master bedroom was pretty uncomfortable, the one in the second bedroom was fine. Overall our stay was great. Our kids enjoyed the games, the hot tub was clean, and there was information all around the cabin that helped you know how to properly use and care for everything.Would recommend to others? Yes
Thank you for your kind review, John. We are pleased that you and your family had such a wonderful stay at Spur of the Moment. The top-notch amenities are sure to keep everyone in the cabin busy! We certainly appreciate your feedback in regards to the dishwasher and the master bedroom. I have reported these items to our maintenance department for review. We hope you will visit Elk Springs during your next trip to The Great Smoky Mountains. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Perfect Smoky Mountain Getaway
We stayed for three nights at Spur of the Moment and couldn't have been happier there! The layout was perfect for my family (2 adults/2 children), and the furnishings were top-notch. The house was spotless and well appointed with everything you need to feel like you're at home. I loved that the location within the resort was a little off the beaten path--we were higher up, which made us feel like there were few people around us. Overall, we loved our stay and highly recommend it!Would recommend to others? Yes
Thank you for your fantastic review, Ellen! It is delightful to hear that you and your family enjoyed your recent visit. Spur of the Moment is definitely a great cabin to relax and create lasting memories together. We certainly agree, the location is great for getting the complete mountain feel but also being close to the downtown attractions and shopping. We appreciate all recommendations and we hope you too will join us again very soon! Hurry back, new memories are waiting to be made.