Romance Inn - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- Pets Allowed
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Less than totally satisfied
We've stayed with Elk Springs the last four visits to the Smokies. Always been extremely happy with the cabin. Romance Inn needs maintenance. The carpet in the 1st floor needs replace. Not just dirty, but shredding. The shower drain was clogged and leaked into lower level bath. Cabin view was awesome with snow on trees. Decorated for Christmas was a nice surprise and beautiful. We found the location was convient, however the finals roads to cabin were a bit harrowing. The customer service is phenomenal, always available, sent a worker out immediately. Drain couldn't be fixedðŸ˜•. Many calls to check on us.Would recommend to others? No
Thank you for sharing your experience with us, Melinda. We appreciate your feedback, as it helps us to improve the quality of each stay. We are sorry you experienced these issues during your stay. Your feedback regarding the carpeting has been forwarded to our maintenance department for inspection. We are happy to report the drain has been repaired and is fully functional. An outside vendor was needed to complete this repair. We can certainly understand your request for us to wait to complete the repair until after you checked out. We are dedicated to providing you with exceptional service and will always work with you to ensure your comfort is a priority. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Our Thanksgiving trip was wonderful! The cabin was perfect for our family of 5.Would recommend to others? Yes
Thank you for your kind review, Jill! We enjoyed having you as our guest and hope you will stay with us again in the future.
Great cabin and location
The cabin is just like the pictures. You don't have a mountain view, but it was still a nice wooded view. You are still pretty high in the trees. Even though there are cabins around you, it's still quiet and peaceful. It's on a dead end road so very little traffic. I love the check-in, give you your code and go to cabin. The directions were perfect. Took us right to our cabin. Cabin was very clean. The kitchen has everything you need: pots, frying pans, whatever you need, this kitchen has it. The appliances are updated. The refrigerator has an ice-maker. The washer and dryer are full size. The beds are comfortable. Loved the 70 inch TV downstairs. They have Direct-TV and wi-fi. Hot tub was good. I liked the way cabin was laid out with bedroom on each floor and a den on each floor. Had outside deck on each floor. One screened in and one not. The cabin was decorated for Christmas- very pretty. We took our dog and there is not much grass to take her out. We just walked her down the street. The location was great. It's between Gatlinburg and Piegeon Forge. We really enjoyed our time in this cabin. Check out was just as easy as check-in. This is our second time with Elk Springs resort and look forward to our next trip to the mountains.Would recommend to others? Yes
Thank you for your kind review, Zan! We are delighted to hear you enjoyed your stay. We strive to provide lodging that is not only luxurious, but comfortable as well. It sounds like we succeeded! We enjoyed having you as our guest and would consider it an honor for you to stay with us again.
This was beautiful place very homey! We were however hoping for a better mountain view, nice and private but all we saw was trees.. other locations may have been better for all we had.Would recommend to others? Yes
We appreciate your kind review, Hessie and Michael! It is delightful that you enjoyed your visit. The Romance Inn cabin does not have a great mountain view, but we do offer several luxury cabins with spectacular views. We will be more than happy to assist you with finding a cabin that not only meets, but exceeds your expectations. We hope you will visit us again in the near future!
Exceeded my expectations!
This cabin was everything my family could have needed for our Tennessee getaway. It is located incredibly close to Gatlinburg, so we didn't have to drive far for shopping and restaurants. We did a lot of hiking and exploring throughout Great Smoky Mountains National Park, and it was really convenient to stay so close to the park and trailheads. The cabin was clean and very spacious for our group of six adults. We loved the game room and hot tub. All around, this cabin was exactly as advertised and I would highly recommend it!Would recommend to others? Yes
Thank you, Meghan! We are delighted to hear we exceeded your expectations. We certainly agree! Romance Inn is an exceptional cabin that is certain to make you feel at home during your get-away. We enjoyed having you as our guest and hope you will make plans to visit again soon!
Home away from homeWould recommend to others? Yes
Thank you for your kind review. We hope you will join us again during your next visit to The Great Smoky Mountains.
We stayed Friday night and Saturday night and had a great time! Would recommend it to anyone and we will stay here again. Great location in between Gatlinburg and Pigeon Forge. My only negative comment is that it took way to long to cool the cabin down. It was 80ish when we got there Friday and it took overnight to cool it down to 73/74.Would recommend to others? Yes
Thank you for your review, Chas. We appreciate your feedback as it helps us to ensure that each visit is exceptional. We sincerely apologize that the cabin took longer to cool that normal. However, with the intense heat we experienced it was to be expected. We are happy to hear that despite the rough start, you were able to have such a great time. We hope you will consider staying with us again during your next visit to Gatlinburg.
June Rental - Romance Inn
Everything was easy to book and the cabin was in fairly great condition. Loved the wood tiles upstairs, especially with dogs. The screened in deck was also a delight. Only small complaints I'd have would be the lightbulbs to the basement entertainment room were all out, the grease in the grill hadn't been cleaned and had maggots in it and one of the pool sticks was broken in half when we got there.Would recommend to others? Yes
We are happy to hear you enjoyed your stay, Laura. The wood tiles are a new addition to the cabin. This cabin was inspected by a member of our Quality Assurance Team on the afternoon of your arrival. These issues certainly concern us, as each of these items were thoroughly checked on that visit and were found to be clean and working properly. There is a separate light switch for the lights in the entertainment room on the back wall. It is not with the other light switches and can be easily missed, which may have been the case during your visit. The pool sticks were checked as well and none were found to be broken or missing tips. The grill was included in her inspection, and was not found to be in the shape you are describing. This is certainly not our standard, and if any of these items were found in this manner they would immediately have been reported to our maintenance department and corrected prior to allowing you to check in. We do not show where these items or any other issues were reported either by the inspector or by you prior to or during the stay. Please do not hesitate to contact us during your stay should you find any issues such as this. We welcome the opportunity to correct any issues reported and will work diligently to ensure all issues are taken care of quickly, if given the chance. We sincerely apologize for any inconvenience and hope you were able to enjoy your time spent in The Great Smoky Mountains.
Great Cabin But Nasty Up stairs shower!
The Tile and grout shower on the main level was very very NASTY! My wife has cleaned houses for 19 years she has never seen anything quite like it! Needs to be scrubbed with clorox in the grout! Guess the cleaners did not want to clean it! We had to use our flip flops to take a shower the shower just felt so Nast we did not feel clean! It was groce! Everything else was fine!Would recommend to others? Yes
Thank you for your business and for providing us with this feedback. We are extremely sorry for what appeared to be an unclean shower. Our cleaning staff uses bleach on each of our showers and scrubs them down. However, it appears that a corner of the shower was covered with clear silicone recently and the old caulk was not removed giving it an unclean appearance. Maintenance has been advised of this error and will remove the silicone, it will be thoroughly cleaned and scrubbed again with bleach by housekeeping and then resealed so it will look as good as new. Again, our sincere apologies for this problem. We hope you will consider a future stay with us despite this issue.
This is our third time staying with elk springs resort and this cabin did not disappoint. Great location and very roomy and relaxing. We would love to visit again.Would recommend to others? Yes
Thank you for your 5-Star review, Christin! We are happy to hear you enjoyed your visit. We care about the quality of your stay and will work hard to ensure each visit is exceptional. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.