A Secret Hideaway - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Other: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
This is our second stay at Smoky Mountainâ€™s cabins. Since it is winter, view was not as great as our first experience. It was cold and cabin was not evenly heated. While temperature on the upper level very warm, room at the first level was kindda cold. Pool table was little disappointing, it was very tilted and balls go to holes without you touching them. It would not be a big problem if the weather could allow us to be on the porch or outside but we stayed most of the time at the cabin so a better functioning game room would have been great. One of the bathroom sink was clogged but maintenance came in couple hours and fixed it. Customer service was perfect. They called us couple times before we checed in and called during our stay to ask if we need anything. Communicating with them was very convenient. I understand that anything can happen, be missing or be broken but being able talk to someone and get a prompt response is very important to us and theyâ€™ve done great on that! WiFi, kitchenware and pretty much what you could think of was in the kitchen which was perfect. There were TVs in every room and they were working. A few DVDs for kids could be nice addition. Overall we liked our stay.Would recommend to others? Yes
Thank you for your wonderful review, Huseyin. We appreciate you making us aware of the issues you faced during your time here. We certainly apologize and I can assure you we will address them. The extremely cold weather has put a damper on everyone across the east coast. We sincerely apologize if you feel the unit was not keeping up. We do hope you will visit us again during your next trip to The Great Smoky Mountains. Customer service is very important to us and we want nothing more than to make our guests feel at home during each visit.
Ok but not great
First I would like to give the positives. The cabin was clean and the beds were pretty comfortable. After that it goes down hill for us. I found the cabin on a search site under the search tag of secluded. It is NOT secluded or close to it. There are cabins out every window so close itâ€™s not comfortable to leave them open. We did not use the jacuzzi because there was a cabin right there. Main floor bathtub keep window closed cabin right there. That was my first disappointment. Second in the winter at least itâ€™s very hard to regulate the temperature in the house. Donâ€™t plan to use the bottom floor itâ€™s freezing while the top is hot. That just was not comfortable. The bottom floor is a futon that will hold one. We did not need it to hold two but just in case anyone was counting on it holding two they better sleep real close. The counter tops are tile I think is Just unsanitary. You just canâ€™t clean tile grout and keep it from holding germs. This was our first family vacation ever and the only Christmas present we gave our family so we had hoped for a better experience. We left a day early as we just did not see the point in staying. Not that I expected anything from Elk Springs but I did email them about the seclusion and they promptly told me they were sorry I chose the wrong cabin. I donâ€™t think seclusion is a big thing to a lot of people reading the other reviews no one really mentions it but for us we donâ€™t live in the city now so I donâ€™t want to go on vacation and hold hands with my neighbor.Would recommend to others? No
We appreciate your honest feedback, as it helps to ensure we are constantly improving. We are truly sorry that the lack of privacy created an issue for you and your family. We do offer several luxury cabins that are in a more private setting and I'm sure one of our experienced Sales Representatives will be happy to assist you with finding the perfect cabin for you and your family. I have passed your concerns regarding the counter tops along to the proper department and again we appreciate you noting this for us. Please bear in mind that these homes are meant to be rented not lived in and often times that means there is a difference in the way they are set up. We do offer 24/7 staff assistance and have many experienced maintenance technicians available to assist you with anything that is not up to par. We typically suggest closing off a few upstairs vents and this will push a lot of the heat to the lower level thus regulating the temperature downstairs. We are truly sorry that you did not enjoy your experience with us. Please know that it was not our intention to disappoint you. Thank you for sharing your thoughts with us.
Winter Getaway for Floridians
We really enjoyed the Cabin Rental. There were 4 of us, so there was plenty of beds for everyone. The cabin had everything we needed for a nice long weekend getaway.Thank You!Bill & Laura (Geneva Floriday)Would recommend to others? Yes
Thank you for your wonderful review, Laura! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Review of stay
Very pleased with the cabin. Very clean and beautiful! Made our stay so much more enjoyable! Your home is beautiful! We will be back!Would recommend to others? Yes
Thank you for your kind review, Kaitlyn. We are pleased that you enjoyed your cabin stay! We look forward to your next visit. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Peace and quiet
We enjoyed yet another year with Elksprings. As always, this cabin did not disappoint. It was the perfect size for our family and the peace and quiet was so relaxing. All we could hear was the sounds of leaves falling. Can't wait to go back next year.Would recommend to others? Yes
Thank you for your kind review, Bashara. We are excited to hear you enjoyed the peace and tranquility at A Secret Hideaway. We enjoyed having you as our guest and would consider it an honor for you to stay with us again.
Cabin was very nice kitchen and living room were a little small but worked out okay. The cabin was in a wooded location near other cabins but the wooded location maintained your privacy.Would recommend to others? Yes
Thank you for your kind review, Will. We are delighted that you enjoyed your cabin stay and hope you will join us again during your next visit to The Great Smoky Mountains. Please keep in mind, as returning guests you will enjoy 10% off all future bookings!
Secret hideaway trio
Enjoyed it. It was challenging to navigate in and out of the property but once there it was very nice. The pool table is tiny and hard to play in that small space. The lower level tv wasnâ€™t HD. Property was very clean and kitchen had everything we needed. Beds were comfortable and the cabin was quiet.Would recommend to others? Yes
Thank you for your kind review, Michele. We are pleased that you enjoyed your stay. Thank you for bringing your concerns to our attention, I will be sure to pass them along to the proper departments. We hope you will consider Elk Springs during your next visit to The Great Smoky Mountains. Please keep in mind, as a returning guest you will enjoy 10% off all future bookings!
My Stay at A Secret Hideaway
We had a wonderful stay at the cabin. It was everything and more what we expected. The Cabin was very spacious and very clean and just Beautiful. We loved the location on top of the mountain. We would definitely would love to come back!Would recommend to others? Yes
Thank you for allowing us to be a part of such a memorable get-away, Teresa! We are delighted to hear you enjoyed your stay. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
We met my in-laws for a four night stay at A Secret Hideaway. It was an amazing cabin. We fell in love with it and could have stayed much longer. It was absolutely beautiful. We have stayed with several companies over the years and we've liked all of them, but this one was by far the cleanest we have ever stayed in. The furniture was comfortable, the bedrooms each had their own en suite full baths, with a third down stairs with a futon sleeper. We even got to see a bear walk across in front of our cabin eating acorns from the tree. Will definitely stay with Elk Springs Resort again. Thank you!!Would recommend to others? Yes
Thank you for your 5-Star review, Misty! We are pleased to hear you had an exceptional stay with us. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
GreatWould recommend to others? Yes
We are so glad you enjoyed your visit, Doug. We hope you are already planning your next trip to The Great Smoky Mountains. Hurry back, new memories are waiting to be made!