A Secret Hideaway - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 3
- Smoking: Non-smoking
- Beds: King: 2, Other: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
It was okay
I burned myself trying to turn on the propane grill. The ignition on the grill doesnâ€™t seem to be working, so we had to cook indoors. The pool table is not evenly leveled. I wish this property wasnâ€™t so close to other neighbors. Warning, this property may be prone to noise complaints.Would recommend to others? No
Thank you for your honest review, Steven. We truly are sorry that anyone was injured during your visit, and we hope you are now doing well. We certainly appreciate you bringing this to our attention, and please note that we are always here to assist you during your visit. Please do not hesitate to contact us at any time. I also reported to our maintenance team that the pool table needs to be adjusted, and I can assure you we will address this right away. Your feedback is imperative to our success and we want nothing more than our guests to feel as though they have a home away from home while in our area. We have a zero tolerance for disruptions, and for this reason, we always have management on call to remove any guests that may cause a problem. It is regrettable that your stay was anything less than extraordinary, but we hope you will give us another opportunity to show you a true 5-star visit.
A fantastic stay in a quiet and luxury cabin.
Everything is smoothly. The cabin is very clean and well maintained. The staff is very supportive. Overall we had a very good stay. The only thing can be improved is the outdoor chairs are not clean and look dirty. Otherwise, it will be perfect.Would recommend to others? Yes
Thank you for sharing your experience with us, Zhishang. It is wonderful to hear that you enjoyed your stay at A Secret Hideaway. We appreciate you reporting your concerns to us, and I can assure you they will be addressed. We hope you will make plans to visit us again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
I enjoyed myself and we'll go back in the futureWould recommend to others? Yes
Thank you for your amazing review, Darren. We are delighted that you enjoyed your recent stay at A Secret Hideaway. We look forward to your next visit with us and please keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Great little place! Perfect for up to 4-5 people. Clean, everything was in good order. The bed was a little soft for our backs, but that has nothing to do with the owners or mgmt. Secluded and private enough for us, and a close drive to everything. Would recommend!Would recommend to others? Yes
Thank you for your fantastic review, Glenn. We are pleased that you enjoyed your stay at A Secret Hideaway! We are very sorry that the mattresses were not comfortable for you and we certainly appreciate you making us aware of your concerns. We appreciate your business and all recommendations. We hope you will make plans to visit us again during your next trip to The Great Smoky Mountains!
This is our second stay at Smoky Mountainâ€™s cabins. Since it is winter, view was not as great as our first experience. It was cold and cabin was not evenly heated. While temperature on the upper level very warm, room at the first level was kindda cold. Pool table was little disappointing, it was very tilted and balls go to holes without you touching them. It would not be a big problem if the weather could allow us to be on the porch or outside but we stayed most of the time at the cabin so a better functioning game room would have been great. One of the bathroom sink was clogged but maintenance came in couple hours and fixed it. Customer service was perfect. They called us couple times before we checed in and called during our stay to ask if we need anything. Communicating with them was very convenient. I understand that anything can happen, be missing or be broken but being able talk to someone and get a prompt response is very important to us and theyâ€™ve done great on that! WiFi, kitchenware and pretty much what you could think of was in the kitchen which was perfect. There were TVs in every room and they were working. A few DVDs for kids could be nice addition. Overall we liked our stay.Would recommend to others? Yes
Thank you for your wonderful review, Huseyin. We appreciate you making us aware of the issues you faced during your time here. We certainly apologize and I can assure you we will address them. The extremely cold weather has put a damper on everyone across the east coast. We sincerely apologize if you feel the unit was not keeping up. We do hope you will visit us again during your next trip to The Great Smoky Mountains. Customer service is very important to us and we want nothing more than to make our guests feel at home during each visit.
Ok but not great
First I would like to give the positives. The cabin was clean and the beds were pretty comfortable. After that it goes down hill for us. I found the cabin on a search site under the search tag of secluded. It is NOT secluded or close to it. There are cabins out every window so close itâ€™s not comfortable to leave them open. We did not use the jacuzzi because there was a cabin right there. Main floor bathtub keep window closed cabin right there. That was my first disappointment. Second in the winter at least itâ€™s very hard to regulate the temperature in the house. Donâ€™t plan to use the bottom floor itâ€™s freezing while the top is hot. That just was not comfortable. The bottom floor is a futon that will hold one. We did not need it to hold two but just in case anyone was counting on it holding two they better sleep real close. The counter tops are tile I think is Just unsanitary. You just canâ€™t clean tile grout and keep it from holding germs. This was our first family vacation ever and the only Christmas present we gave our family so we had hoped for a better experience. We left a day early as we just did not see the point in staying. Not that I expected anything from Elk Springs but I did email them about the seclusion and they promptly told me they were sorry I chose the wrong cabin. I donâ€™t think seclusion is a big thing to a lot of people reading the other reviews no one really mentions it but for us we donâ€™t live in the city now so I donâ€™t want to go on vacation and hold hands with my neighbor.Would recommend to others? No
We appreciate your honest feedback, as it helps to ensure we are constantly improving. We are truly sorry that the lack of privacy created an issue for you and your family. We do offer several luxury cabins that are in a more private setting and I'm sure one of our experienced Sales Representatives will be happy to assist you with finding the perfect cabin for you and your family. I have passed your concerns regarding the counter tops along to the proper department and again we appreciate you noting this for us. Please bear in mind that these homes are meant to be rented not lived in and often times that means there is a difference in the way they are set up. We do offer 24/7 staff assistance and have many experienced maintenance technicians available to assist you with anything that is not up to par. We typically suggest closing off a few upstairs vents and this will push a lot of the heat to the lower level thus regulating the temperature downstairs. We are truly sorry that you did not enjoy your experience with us. Please know that it was not our intention to disappoint you. Thank you for sharing your thoughts with us.
Winter Getaway for Floridians
We really enjoyed the Cabin Rental. There were 4 of us, so there was plenty of beds for everyone. The cabin had everything we needed for a nice long weekend getaway.Thank You!Bill & Laura (Geneva Floriday)Would recommend to others? Yes
Thank you for your wonderful review, Laura! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Review of stay
Very pleased with the cabin. Very clean and beautiful! Made our stay so much more enjoyable! Your home is beautiful! We will be back!Would recommend to others? Yes
Thank you for your kind review, Kaitlyn. We are pleased that you enjoyed your cabin stay! We look forward to your next visit. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!
Peace and quiet
We enjoyed yet another year with Elksprings. As always, this cabin did not disappoint. It was the perfect size for our family and the peace and quiet was so relaxing. All we could hear was the sounds of leaves falling. Can't wait to go back next year.Would recommend to others? Yes
Thank you for your kind review, Bashara. We are excited to hear you enjoyed the peace and tranquility at A Secret Hideaway. We enjoyed having you as our guest and would consider it an honor for you to stay with us again.
Cabin was very nice kitchen and living room were a little small but worked out okay. The cabin was in a wooded location near other cabins but the wooded location maintained your privacy.Would recommend to others? Yes
Thank you for your kind review, Will. We are delighted that you enjoyed your cabin stay and hope you will join us again during your next visit to The Great Smoky Mountains. Please keep in mind, as returning guests you will enjoy 10% off all future bookings!