Magic Moments - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
We really enjoyed our cabin, Magic Moments! It was the perfect setting for a relaxing and peaceful getaway.Would recommend to others? Yes
Thank you for your wonderful review, Duane! We enjoyed having you as our guest and hope you will stay with us again during your next visit to Gatlinburg.
Very relaxing stay
The stay was very pleasant. Magic moments actually looks like as it is in the pictures. There was two beds and one sofa bed. Six people can stay comfortably. Kitchen had all the utensils. Only 15 min drive to Gatlinburg downtown. The cabin was surrounded by trees, it was nice to be close to nature.Would recommend to others? Yes
Thank you for your wonderful review, Bhawana. We believe in providing true and accurate information for each and every cabin and it is great that we met all your expectations. We hope you will join us again very soon. Please keep in mind, as a repeat customer you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
Very clean, cozy, and quietAn awesome experience Close to town but still far away enough for privacyWould recommend to others? Yes
Thank you for your kind review, Jeremy. We are delighted that you enjoyed your visit and hope you will join us again soon.
Great Cabin in the Woods
We evacuated for Hurricane Irma and decided to head to the Smokey Mountains. Booked this cabin through the website and prayed for the best. We were not disappointed. The cabin was very charming and cozy. The beds were comfy and the loft was amazing! There is no Mountain View at all though, you have houses and woods. The communication with the office need to be improved- didnâ€™t answer the phones and had to wait for replies to email.Would recommend to others? Yes
Thank you for your honest review, Christine. We are delighted that you enjoyed your stay at Magic Moments. Although, this cabin does not have a mountain view, we do offer several luxury cabins with spectacular views. I'm sure one of our experienced Sales Representatives will be happy to assist you with your next booking. We certainly apologize for the delay in communication during the evacuation. We did have all hands on deck, but with so many people evacuating, we had a hard time keeping up the pace for a few days. We do have record of returning all calls and responding to all emails. Although, our response time was delayed we did do our best to touch base with all customers. We truly hope your homes were not damaged during the recent events and we hope that you will stay with us again under better circumstances.
First off I would like to say yes this property does NOT have a mountain view and although disappointed I already knew from previous reviews. That being said, this cabin is absolutely beautiful! We enjoyed it so much. The cabin was very clean and we used the grill every night and when we ran out of propane I sent a text to management and they sent someone out to refill it. We did not have any problems and it was a couple of miles from town. We went to Smoky Mountains about 5 days and it wasn't very far from there or North Carolina. the pool table was really nice also as my kids really enjoyed it. We definitely would recommendWould recommend to others? Yes
Thank you for your kind recommendation, Michelle! We are delighted to hear you and your family enjoyed your stay. You are correct, this cabin is advertised as having a wooded view, not a mountain view. We offer a variety of cabins with spectacular mountain views. Please give us a call when you are ready to start planning your next get-away. One of our experienced Sales Representatives will be happy to assist you in finding a cabin that will not only meet, but exceed, your expectations!
It was Awesome!
We had a wonderful time. Cabin was in wonderful condition. Would absolutely stay here again!Would recommend to others? Yes
Thank you for your kinds review, Desiree! We are delighted that you enjoyed your cabin visit and hope to see you again real soon!
Perfect vacation cabin!
Cabin was very nice and it had everything in it. Kids enjoyed pool table!Floors needed a little more cleaning, we could use few more trash bags but overall excellent experience!Would recommend to others? Yes
Thank you for your review, Srdjan. We are pleased to hear you and your children had a great time in Magic Moments. We appreciate your feedback regarding the floors and I will forward this along to the head of our housekeeping department. While we do provide only a few necessities in a starter pack upon your arrival, our cabin stays are not like a hotel stay like you may have assumed. We hope you will consider staying with us again during your next visit to Gatlinburg.
nice but probably won't be back
The property is nice but no views, terrible beds, and some maintaince needed, loose railings, freely steps, little things. Also no sound proofing, everyone hears everything no matter where you are in cabinWould recommend to others? No
We appreciate your honest review, Robert. We rely on your feedback to assure that each stay is exceptional. We sincerely apologize for any problems you faced during your stay. I have forwarded the issues you reported over to our maintenance department and I can assure you they will be addressed. Please bear in mind, these were meant to be vacation homes and not to be lived in, this is the reason for the lack of a sound barrier. Please do not hesitate to contact us during your stay, we love assisting our guests! We hope you will consider giving us the opportunity to show you a true 5-Star experience during your next visit. We do have several cabins to choose from and one of our experienced Sales Representatives will be happy to assist you in finding a cabin that will not only meet, but exceed, your expectations. Thank you for sharing your thoughts.
We were totally not expecting to be disappointed with our most recent cabin rented through Elk Springs Resort. We have stayed there twice before and have been 100% satisfied so this was very unexpected. I've even written reviews on the previous cabins and customer service. When we arrived at "Magic Moments" it was dark but I was very aware that this cabin did not meet the standards I had come to expect from them. While it was clean, It was not in a very nice area and I noticed right away that the living room was not even situated in such a way my family would even be able to sit around and watch tv together. Ugh! The tv was not in front of the couches but to the side. There was no mirror in the entire cabin where you could look at your whole self to see what your clothes looked like and the bathroom mirror was high enough that all I could see was enough to do my makeup and fix my hair but barely. Despite the fact that this definitely did not look like a new cabin as stated in the description, I put the dissatisfaction out of my mind and decided this was fine and we'd make it work. Upon waking up the next morning, we noticed the grass looked like it had not been cut in weeks! I decided I would put a call in at least about that as I had no desire to sit on the porch and look at a jungle! They sent someone out right away to mow the lawn but he did not do a good job although I let it go. It was clear I would not be sitting out and enjoying the view with the cruddy surroundings and the neighbors hollering outside. their house was falling apart almost and they drove with a flashlight at night. Ha! There was absolutely no cell service in the area so it was a good thing there was wifi there as it was our only communication besides the local phone there. Because it wasn't desirable to gather around in the family room to watch tv sideways, we decided we would play pool. We had to play with very little lighting and the pool table was situated in such a way that the pool sticksWould recommend to others? No
Thank you for sharing your experience with us, Melissa. We are sorry to hear you were disappointed with these aspects of your stay. While we can understand your disappointment, this cabin is exactly as advertised on our website. The pictures reflect the placement of the TV and the bathroom mirror. We can assure you, the yards are maintained on a regular basis. We are currently in our rainy season and it is not unusual for the grass to grow quicker than usual. We are happy to see that our technician was sent out quickly. We were unaware that you were not satisfied with the quality of his work. The technicians are required to submit photos of the completed work and we honestly do not see where any areas were missed or poorly completed. We welcome the opportunity to address any issues and work diligently to ensure the resolution meets your standards. We are sorry to hear you did not have cell service in this area. We can assure you, the majority of our guests enjoy exceptional reception in this area. Of course, this will depend on your carrier and the service they provide. We unfortunately do not have any control over the quality of service provided by your individual cell phone provider. We also do not have control over the behavior of the neighbors. We are always happy to assist in making sure a peaceful environment is maintained once notified of the offending behavior. We sincerely apologize for the issues you experienced and hope you were able to enjoy your time spent in The Great Smoky Mountains in light of these issues.
Great place to stay
It was clean and as shown in the picture. Would definitely suggest it, if are traveling in a small groupWould recommend to others? Yes
Thank you for your wonderful review, Raghav! We are happy to hear you enjoyed your stay. We hope you will make plans to visit again soon!