Magic Moments - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Not what we were expecting
View was non existent, cabin sets next door to locals homes. The hot tub is cramped on a back porch that looks directly into the neighbors window. Would not recommend this cabin.Would recommend to others? No
We appreciate your honest review, Katrina. We value your feedback, as it helps to ensure we are constantly improving. It is regrettable that Magic Moments was not the cabin for you. However, we do have many cabins located throughout Gatlinburg and Pigeon Forge, and many of them offer very private surroundings. Although this was not the right fit for you, we hope you will choose to visit us again in the future. I'm sure one of our experienced Reservationist will be happy to help you find a cabin that will not only meet but exceed your expectations. Thank you for sharing your thoughts.
Elk Springs Resort
We enjoyed the cabin in Gatlinburg and all it had to offer !! We were off the main area so it was great privacy and a great setting! All the rooms and amenities were great! It was a convenient location!!Would recommend to others? Yes
We appreciate your business and your kind review, Jill. Magic Moments is definitely a great cabin to relax and take in the peaceful mountain serenity. It would be our pleasure to serve you again in the future. Hurry back, a new adventure awaits!
The cabin made us feel at home. We were staying for 2 nights and extended to 4 nights. Every expectation from a mountain cabin stay was met. Wanted to book for the winter but it was sold out. Thank you for the great stay we will be back!Would recommend to others? Yes
Thank you for your wonderful 5-star review, Keith. We strive to ensure that each stay is exceptional and that each of our guests feels as though they have a home away from home while in our area. It is a pleasure to hear that you had such a great stay at Magic Moments. Please keep in mind, we do have many cabins to choose from, and I'm sure one of our experienced Reservationist will be happy to assist you with finding a perfect cabin for your visit this upcoming winter!
Short and Sweet Mini Vacay
Booking was very easy.Cabin was nice and clean. It says two bedrooms but one is really a loft. I was very surprised that the cabin was on a halfway busy road even at night. Not very sound proof. Other cabins are very close to this one.(like within 20 to 30 feet) Overall I wish I had a better view but I did feel safe and was in a clean cabin and location.Would recommend to others? No
Thank you for sharing your experience with us, Amanda. We are sorry to hear you were disappointed in the location of this cabin. We have a great selection of cabins, in various locations throughout our area. Please contact us when you are ready to start planning your next get-away. One of our experienced Sales Representatives will be happy to assist you in finding a cabin that will not only meet, but exceed your expectations. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
Just happy to visit Smoky Mountains
The cabin is in decent location from town. Neighbors are VERY close. Not secluded at all. Cabin itself is extremely nice and also sturdy when it storms! The upstairs bathroom had water that leaked from the ceiling into the bathroom below. The grill is positioned in a spot on the porch that is almost directly over the septic tank. Big groups beware! If using hot tub you will run shower a lot and it will bubble up! Its showers while grilling..yuck! Dishes in cabinet were dusty and there was foul liquid under trash bag in hallway garbage can. Beds were comfy. Sofa bed was broken down big time. You can hear EVERY noise you make in there from the outside of the cabin with great ease; TV,radio,talking...everything. Pool table provided hours of entertainment during rain. Rocky mountains and downtown Gatlinburg not far at all. We enjoyed our stay but not sure its worth what we paid in our opinion.Would recommend to others? Yes
Thank you for your honest review, Joanna. We certainly appreciate you bringing your concerns to our attention. It appears as though a few of these items were reported upon check out, and they have already been addressed. However, we truly value your feedback, as it helps to ensure we are constantly improving. I have reported the rest of the issues you mentioned to the proper department, and I can assure you we will have them taken care of. We can assure you, our guests are our number one priority. We certainly understand that these items were an inconvenience and sincerely apologize. I'm sure one of our experienced Reservationist would be happy to help you find the perfect cabin for your next trip.
Good convenient locations but cabin needs TLC and deep cleaning.Would recommend to others? No
We appreciate your honest review, Pawel. We certainly appreciate your feedback regarding your recent stay. Please keep in mind, we do offer 24/7 staff assistance for our in-house guests. We are happy to promptly address anything that is not up to par. We want nothing more than our guests to feel as though they have a home away from home while in our area., and we hope you will choose to visit us again on your next trip to The Great Smoky Mountains.
Not What I Expected
No view, leaking showers, horrible location, noisy, uncomfortable beds, constantly barking dog next door( that also came and peed on our tires). Definitely would not stay in this cabin again.Would recommend to others? No
Thank you for sharing your experience with us, Faith. We truly value your feedback as it helps us to improve. It concerns us that none of your complaints were brought to our attention during your visit. We offer 24/7 staff assistance and we are happy to address any concern you may have. Please do no hesitate to contact us. I have reported your complaints to the proper departments and I can assure you they will be addressed. Please know it was not our intention to disappoint you.
Photos are deceiving, look closely
We attempted to contact the ESR office to discuss these things and was informed there isnâ€™t an office to visit. We were given the location of the laundry but advised that no one was there to take to us. We tried to discuss them over the phone (when we finally had service when we left for Pigeon Forge) but we were advised that these issues were for the owner to address not the management company. One person said they didnâ€™t stay in the cabins,, they were just the rental company. The one person willing to listen was Erica, none of the others we spoke to about our concerns appeared interested. finally got fed up and left a day early. An expensive mistake and we will NOT be returning. This cabin is an older building located on a small lot at the back of a very small lot and the back of the building (the hot tub) butting up to a hill. There isnâ€™t any view of the beautiful mountains from any place on the property. It is located between Glades Rd and Manis Hollow Rd with constant road noise 24 hrs a day. Many cars sounded like they had removed their mufflers and loved their loud engines. Did I say it was NOISY? The sign in the front yard is very small and hard to see especially in the rain. The gravel road was narrow, muddy and rutted due to the property to the left having been cleared. The grassy area to the right where, I suppose, you are to backup, was rutted and muddy as well. By the front door, there is a camera. We did not find any machines inside so we are unsure where the feed is delivered. The furniture in the living room is very uncomfortable , with you sinking nearly to the floor and needs to be replaced. Best chair to sit in is the dining room chair (see photo). See TripAdvisor for full review.Would recommend to others? No
Thank you for taking the time to share your experience with us, Connie. We appreciate your feedback, as it helps us to ensure each visit is exceptional. We are sorry to hear you were disappointed in these aspects of your stay. I would like to clarify a few details in your review, as I was the representative you spoke with when you called and checked out. It is true that we do not have a standard office, however, I did not give you the location of the laundry facility. You asked if anyone was available to speak with you at our main resort address and I informed you the only office on the resort is our laundry facility. I did offer to assist you and was told that you would call back once you got home. I apologize that you felt we did not assist you, however, our hands are tied if we are not given the opportunity to assist you. At no time was it discussed or did I tell you any issues were for the owner to address. As the property management company we handle any and all issues. While it is true our representatives do not stay in the cabins, they are fully trained to assist in any way needed. This cabin is not advertised as having a view. The description and pictures online are truly what you will find upon arriving at the cabin. We do not have any cameras at the cabin. There are motion sensor lights, which must have been mistaken for cameras. Thank you for your feedback regarding the seating. We will send out one of our maintenance technicians to check the condition of the sofa and replace it if needed. We sincerely apologize for your disappointment and hope in the future you will allow us to rectify any issues during your visit.
We really enjoyed our cabin, Magic Moments! It was the perfect setting for a relaxing and peaceful getaway.Would recommend to others? Yes
Thank you for your wonderful review, Duane! We enjoyed having you as our guest and hope you will stay with us again during your next visit to Gatlinburg.
Very relaxing stay
The stay was very pleasant. Magic moments actually looks like as it is in the pictures. There was two beds and one sofa bed. Six people can stay comfortably. Kitchen had all the utensils. Only 15 min drive to Gatlinburg downtown. The cabin was surrounded by trees, it was nice to be close to nature.Would recommend to others? Yes
Thank you for your wonderful review, Bhawana. We believe in providing true and accurate information for each and every cabin and it is great that we met all your expectations. We hope you will join us again very soon. Please keep in mind, as a repeat customer you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!