Deer To My Heart - Gatlinburg Cabin

We had to spend our weekend either fixing something or waiting for it to be fixed.

Cabin is very secluded. Which is what we were going for. This cabin has plumbing issues that need to be resolved before it is rented again. We had issues with Jacuzzi tub in basement human feces and sewage coming up through drain. Other than that cabin was good! Just be sure plumbing is fixed and you like seclusion. This cabin also needs a good deep cleaning-- there were visible cob webs in several places.

My opinion, they asked for a review. Don't let E.S.R fool you, they were notified within 15 minutes of arrival & the next day they did a courtesy call did NOTHING to resolve the problems except offer new sheets. Businesses that truly care about customers would try to fix issues not hide from them or cover them up with excuses. Cabin was NEVER cleaned! We arrived & there was dog food on the ground at the steps of this "NOT A PET FRIENDLY CABIN" This cabin was filthy! If we broke our contract they would see us in court. THIS "RESORT" failed to hold up there end & there is nothing we can do about it. Cleaning staff should find another job or ESR should just pay them to stay home. Bought a vacuum, cleaning supplies & allergy medicine (my family has severe allergies to dogs, dust & mold)! No way would 6 days in filth work, don't do it at home or on vacation. 2 days of vacation to get it clean enough to deal with. We did not make it spotless not our job. I bugs in the mountains, so I expected some, BUT I will never understand why the cleaning crew can't vacuum & get dead bugs off the floors, counters & out of corners. Spider webs in plain site. NOT A PET FRIENDLY CABIN had dog food under furniture & in the laundry room, along pet hairs all over & in the beds! Hot tub was disgusting! We did report this to housekeeping & the Main office & their excuse was "It could have been a service animal" & we can't say anything about them. As for housekeeping, we don't know what happened..I do..they cashed your check & did NOT earn it. Shame on you all! They didn't acknowledge they failed, or offer to fix the problems or move us to a different cabin! A roach in the day crawling up my child's leg & not a active nest of roaches above shower Unacceptable Wi-Fi is slow.

Cabin was nice. The pictures on the website made it appear larger than it was, but still was a great stay for our group.

We had a wonderful time. My children loved the cabin and it kept them very entertained. There was plenty of wildlife around this secluded cabin. There was plenty of room for everyone. Elk Springs was very accomdating. There was a issue with stink bugs everywhere inside but they are harmless. Cant wait to return. I o ly wished i coild have spoke to katie sokner when making reservations. I wanted to add a day to our stay but it took her three days to return my call and then the room had already been booked. If she would have called me back or if someone else there would have helped me it would have been an issue.

HAD A GREAT TIME, LOVED EVERYTHING ABOUT THE CABIN AND DOWNTOWN

We will be returning. The cabin was immaculate and the amenities were perfect for entertaining the children while the adults prepared for the end or beginning of the day. The caving was centrally located to all of the activities that we decided to explore. We would strongly recommend the property.

The road to the cabin was a little rough in a couple of places, but I have a Jetta so that's to be expected. The view of the trees was great and it's definitely quiet. The cabin was ready with lights on, heat running and hot tub water at temp. The cabin was clean and lots of kitchen and bathroom items. The one problem was a stain of some sort on the bedspread on the top bunk, but besides that the furniture and beds were all good. The gas fireplace was wonderful especially to open our presents in front of on Christmas morning. The tv in the bedroom with the queen bed didn't have satellite so no watching tv in there. The sound of the furnace in the bunk bed room was loud and the tv had to be turned up loud just to hear it. The living room one was great and we didn't use the one in the basement. The pool table in the basement was good, but tight for making a lot of shots so if you take your game seriously this might not be the table for you. The air hockey machine was taped in sections making it impossible for the puck to bounce off and it kept getting stuck on the ends so we didn't play long. The arcade game upstairs is loud and interferes with the watching of tv or radio in the living room. The joystick also has a mind of its own and made some of the games hard to play. The hot tub was great with lots of seating, but we didn't use the jacuzzi in the basement since we had that. We used the dryer for our towels and swimsuits before we left and it worked fine. It's a beautiful cabin all to itself, but with the air hockey and arcade game not working well I was a little upset. That's really the reason I booked this particular place so my son would have a great time. We still had a wonderful Christmas eve and day and for that it was worth the trip.

Awesome experience. Cabin was clean and ready for us on time .All basic supplies were there . We would stay again.

This cabin (Deer to my Heart) was our home away from home for 6 days. The property was clean and well maintained and the staff was very accommodating. If you’re looking for a get-away but want to avoid the crowds and enjoy some peace and quiet; I would recommend this cabin.