Deer To My Heart - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 9
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: Queen: 2, Sofa Bed: 1, Bunk: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Washer Dryer
- Mountain View
- Cable Satellite
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Wonderful, A+ cabin!
This cabin was very clean, had enough space for everyone, had plenty of activities for the kids, and the customer service was awesome. I loved how the second day I got a call from the company asking if everything was ok and if we needed anything. I would definitely recommend this cabin and company to others.Would recommend to others? Yes
Thank you for your fantastic 5 star review, Brittany. We are pleased that you and your family enjoyed your recent stay at Deer to My Heart! We certainly agree, this cabin has a great amount of space and top-notch amenities for the entire family to enjoy. We truly care about the quality of your stay and hope that you visit us again during your next trip to The Great Smoky Mountains. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
The road to the cabin was a little rough in a couple of places, but I have a Jetta so that's to be expected. The view of the trees was great and it's definitely quiet. The cabin was ready with lights on, heat running and hot tub water at temp. The cabin was clean and lots of kitchen and bathroom items. The one problem was a stain of some sort on the bedspread on the top bunk, but besides that the furniture and beds were all good. The gas fireplace was wonderful especially to open our presents in front of on Christmas morning. The tv in the bedroom with the queen bed didn't have satellite so no watching tv in there. The sound of the furnace in the bunk bed room was loud and the tv had to be turned up loud just to hear it. The living room one was great and we didn't use the one in the basement. The pool table in the basement was good, but tight for making a lot of shots so if you take your game seriously this might not be the table for you. The air hockey machine was taped in sections making it impossible for the puck to bounce off and it kept getting stuck on the ends so we didn't play long. The arcade game upstairs is loud and interferes with the watching of tv or radio in the living room. The joystick also has a mind of its own and made some of the games hard to play. The hot tub was great with lots of seating, but we didn't use the jacuzzi in the basement since we had that. We used the dryer for our towels and swimsuits before we left and it worked fine. It's a beautiful cabin all to itself, but with the air hockey and arcade game not working well I was a little upset. That's really the reason I booked this particular place so my son would have a great time. We still had a wonderful Christmas eve and day and for that it was worth the trip.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Sandra. We are happy you enjoyed your stay, however, disheartened to hear you experienced these issues. Thank you for bringing these items to our attention. Your feedback will be forwarded to our maintenance department and each item will be addressed. Please do not hesitate to contact us during your stay should you find any amenities that are not functioning fully. We want you to enjoy every aspect of the cabin. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Dear to My Heart
We rented during Thanksgiving weekend. My sister and her family live in Nashville and we drove in from Buffalo. Iâ€™m a little disappointed on how outdated the lodge in regards to the furniture and the old warm out bedding on the beds even the dish towels were worn out. The stool by the video game was broken and set up as if it was ok to sit on. When we did laundry and opened the washer it smelled bad. The knives in the kitchen were so dull I cldnt even cut an onion. The kitchen counters are old stone and I canâ€™t imagine how much bacteria builds up on them. The house was not clean in my opinion and areas u cld tell in corners behind doors and upstairs on the wall side of the bed was very dusty and there was a few cob webs on the ceiling upstairs. I feel the resort brings in enough money to update at least the small things and control the Cleaning or lack there of. Checkout is at 10am which is very inconvenient too and check In is at epm so if the 2 people on the envelope wanting a tip are Cleaning you would think thatâ€™s plenty of time to pay attention to detail. When I found the place and saw the pictures and then stepped in the door I wasnâ€™t as impressed as I thought I would be.Would recommend to others? No
Thank you for your honest review, Stacy. We certainly appreciate your feedback regarding recent stay. It is regrettable that we were unable to assist you during your stay. We do have staff available to assist you 24/7 and we want to make sure each and every one of our guests are satisfied during their stay. Please don't suffer, call us. We love assisting our guests! I have reported your concerns regarding the worn furniture, washing machine and other household cleaning to the proper departments and I can assure you we will address them in a timely manner. Most places you might visit have a check out time of 10 however we are very lenient with this. You must give us a call during your stay in order to receive an extension. I am very sorry if you were not impressed by your stay and we hope that you will give us another opportunity to show you a true 5 star visit.
Amazing cabin away from it all!!!!
It was amazing and quite. Cabins were far away from one another so it was very secluded. Long drive up a curvy rock filled road but so worth it!!!! Great game room! Bedrooms and bathrooms!!!! No outdoor fire pit but still roared marshmallows at park like grill!!!Would recommend to others? Yes
Thank you for your kind review, Matthew! We are delighted to hear your stay was exceptional. You certainly chose the perfect cabin to experience a true Great Smoky Mountain get-away. We enjoyed having you as our guest and hope you will make plans to visit us again!
We loved it!
What a nice cabin! My family of 5 had plenty of room and enjoyed our stay. The drive up the gravel road was a bit to get used to, but well worth it. The staff sent text messages to make sure we arrived and we felt they were available to us if we needed them, even though we were off property. My kids loved the video game and I even was able to teach my 7 year old how to play pool. Highly recommended - just keep in mind that you will be driving up a steep gravel road one-way to get to the cabin, so if you have a 4x4, it is better :)Would recommend to others? Yes
Thank you for your wonderful review, Andy. We are excited to hear you enjoyed your stay. We want each stay to be exceptional and will work diligently to make sure you are taken care of. We appreciate you as our guest and hope you will visit again in the future.
Wonderful time. Very secluded.Would recommend to others? Yes
Thank you for sharing your wonderful feedback! You certainly chose the perfect cabin to relax and unwind and enjoy nature at it's finest. We hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
We had a very nice stayWould recommend to others? Yes
Thank you for your kind words, Trisha. We are delighted that you enjoyed your stay with us. We do hope you will consider Elk Springs Resort during your next trip to Gatlinburg. Please take advantage of your 10% repeat guest discount at the time of your next booking.
Beds are horrible, one has a giant dip it. Couches are uncomfortable. Air hockey table doesn't work, and pool table is crammed in a room that's too small to play pool. Online pictures are very misleading.Would recommend to others? No
Thank you for sharing your experience with us, Kevin. We welcome your feedback as it assists us in ensuring each stay is exceptional. We are sorry to hear you were disappointed in these aspects of your stay. Please don't hesitate to contact us during your stay should you find that any items in the cabin are not functioning properly. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. We have forwarded your feedback to our maintenance department and can assure you each item will be addressed. Please don't suffer, call us. We love assisting our guests! Often times, issues such as these can be remedied quickly. The pictures on our website are true reflections of what you will find when you arrive at this cabin. They are taken at the individual cabin and updated to reflect any changes that are made. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
Deer to my heart
Absolutely beautiful. I was a little disappointed with the view from the porch. Just a wooded area. And the "grill" was a sorry excuse for a grill as well. Park like grill was all it was. Dishes were not clean and in the cupboards dirty. The cabin itself was comfortable and beautiful and had everything else that accommodated our family to a teeWould recommend to others? Yes
Thank you for sharing your experience with us, Jamie. We are sorry to hear you were disappointed with these aspects of your stay. This cabin is advertised on our website as having a wooded view. We are sorry if there was any misunderstanding on this, however, the pictures reflect this as well. Many of the cabins throughout our area are equipped with park style grills due to local fire code regulations. We have forwarded your feedback regarding the dirty dishes to our housekeeping supervisor. We can assure you, it will be addressed. We sincerely apologize for any inconvenience experienced due to these items and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
WONDERFUL GET AWAY
HAD A GREAT TIME, LOVED EVERYTHING ABOUT THE CABIN AND DOWNTOWNWould recommend to others? Yes
Thank you for sharing your cabin getaway experience with us, Barbara! We are always pleased to hear that our guests enjoyed their stay and touring the area. We hope you are already considering a future stay with us. Please take advantage of your 10% repeat guest discount when you book with us again!