A Slice Of Heaven - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 6
- Bedrooms: 2
- Bathrooms: 2
- Smoking: Non-smoking
- Beds: King: 2, Sofa Bed: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
- Resort Pool
- Near Dollywood
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
A wonderful get away
We had a great time at this cabin. Everything was as pictured. Very clean. The kitchen had everything we needed and even had dish soap and laundry detergent. We had to call maintanence a couple of times. Once the water was off and the other to address no lights by the hot tub. Both were addressed quickly. My only issue was the grill. I envisioned a Weber type grill but it was a permanent grill in the grounds. With all the rain we had it never dried out so we could not use it. Also, I have never seen spiders so big! I know there is nothing that can be done about that but it prevented us from using the hot tub at night. But that’s just me! At least they stayed outside. It’s a very steep drive to the cabin too. I can’t imagine trying to get up there in the winter. But you get used to it just in time to check out. 15 minutes to Gatlinburg and you have to drive through the Arts and Craft community to get there which was nice. Would absolutely rent from Elk Springs again! One more thing, the tv has parental locks on. We asked the office and they offered suggestions but none worked.Would recommend to others? Yes
Thank you for your kind review, Kim. We are pleased that you and your family had a great cabin stay. We value your feedback, as it helps to ensure we are constantly improving. I have reported all your concerns to the proper departments for review. We are pleased our staff could be of assistance to you during your stay, and we hope you will choose to visit us again on your next trip to Gatlinburg. We have several cabins to choose from, and I'm sure one of our experienced staff members will be happy to help you find the best cabin for your family. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Slice of Heaven
Nice cabin in a beautiful area. great having extra space and washer and dryer. Had a couple of issues at the beginning of our week. Sheets were not clean and the dish washer did not work. The sent someone to change the sheets and a new dish washer was put in the cabin. Who wants to wash dishes on vacation? After several phone calls we did a credit for our stay. Overall, the cabin is nice. Great place for a family because of the extra space and away from it all.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, April. We are sorry you experienced these issues, but happy to see they were resolved quickly. As you saw first-hand, we care about the quality of your stay and will take all steps needed to ensure any issues are resolved. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Our stay at a slice of heaven
The cabin was clean and cozy! Great location! However the hot tub didn't heat up the entire time which was a huge bummerWould recommend to others? Yes
Thank you for your kind review, Allie. It is great to hear that you enjoyed your recent cabin stay. It is regrettable that we were not informed during your visit about the hot tub issue. Often times issues such as these can be resolved promptly by simply resetting or adjusting the settings. Each of our maintenance men are trained to do just this, and we offer 24/7 staff assistance and are happy to assist you during your stay. I have made our maintenance staff aware of the issue, and I can assure you it will be addressed. We hope you will choose to visit us again in the future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings.
Cabin was very clean and had all the utilities you will need for a weekend long stay.Cabin is somewhat far from all the local attractions but itâ€™s expected if you really want an outdoor cabin experience.Would recommend to others? Yes
Thank you for sharing your experience with us, Roberto. It is wonderful to hear you enjoyed your recent visit, and we hope you will make plans to visit again very soon.
The slice of heaven cabin view of the mountain was awesome during the day to night. You can see the outline both times. The cabin had your necessities and it was clean. It wasn't by the busy streets. Customer service was excellent. The people are much friendlier down there.Would recommend to others? Yes
Thank you for your kind review, Esther! We are excited to hear we exceeded your expectations. We hope you will consider staying with us again during your next visit to The Great Smoky Mountains!
Weekend with old friends
Cabin was very nice, perfect for two couples. We've been to the Smokies and stayed in cabins many times over the years and this had the absolute best view(s) of any of them. Only problem was the dishwasher, sad to say this but we couldn't get it to work. Most are intuitive as far as running it, this one not so much (no start button).Would recommend to others? Yes
Thank you for your great review, James! We certainly appreciate your feedback in regards to the dishwasher, and I will be sure to forward this information to the proper department to be reviewed. We hope you will choose to visit Elk Springs again on your next trip to The Great Smoky Mountains!
Unacceptable Customer Service
The cabin was beautiful and its location was ideal.However, we were cleaning upon arrival. Thankfully there was a Walmart nearby for cleaning supplies. Flooring was poorly kept (laminate flooring near kitchen had holes in it, carpeting was dark / filthy). Glass dining table was full of streaks and fingerprints. Top of refrigerator had a film of dust. Bathrooms were also significantly dusty (between paneling/ corners and window valances). Toilets were stained. Pots and pans were falling apart (no lids,teflon was all scratched, and all handles were loose). Additionally, bedsheet / mattress cover in the loft was grossly stained. The off white curtains on the main level were all stained as well. The spa was not sanitized and merely drained and refilled. We requested bromine tabs to no avail. We personally bought bromine / spa shock. We were easy going and addressed issues independently figuring we were in the woods so what can we expect, but each day it was something new. So we decided to check out a day early. We notified Elks Springs of our early check out and lack of hygienic practices providing pictures and screenshots of text communications as per issues. We kindly requested a refund (approx. $150 for the 1 day [early check out] for the unsanitary inconveniences. They said they couldn't but would review it and get back to me. After not hearing back after a week, I contacted Elks Springs as per the status of the refund and was told it was denied. I thanked them and informed them that I would include our communications and supporting pictures on all reviews (Google, Yelp, TripAdvisor, etc.). I can only hope that they addressed the unacceptable housekeeping issues for the next guests. Honestly, we loved TN and look forward to a do over. We travel often and abroad renting luxury cabins without issues. This was a first for us. Thankfully, there are many rental companies that prioritize best practices; unlike Elks Springs.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Lourdes. Your review certainly alarms us. After looking into these statements we would like to clarify some of the items in your review. We can understand that you would be disappointed, however, the only items that were brought to our attention were the request for facial tissue and bromine tablets. We try to prepare our guests in advance by sending an itemized list of items that are provided at the cabin. Facial tissues are not listed as we do not provide these in any of the cabins. Your statement regarding the cleanliness of the hot tub are simply not true. We require each of the cleaners to provide a time and date stamped photo of the sanitized hot tub. This photo must include the required chemicals prior to each guest's arrival. We do have photos showing shock and bromine were added prior to your arrival. Your refund request was denied, as we were not given the opportunity to see or address any of the issues. We provide 24/7 guest assistance to ensure any issue that arises can be handled quickly. It is our policy, as outlined in our guest agreement, to rectify any issues rather than refunding. We can assure you that each of the items mentioned will be assessed. We sincerely apologize for any misunderstanding and hope you were able to enjoy your time spent in our area in light of these issues.
A great stay
Our experience overall was very good.Would recommend to others? Yes
Thank you for your wonderful review, Calvin! We are happy to hear you enjoyed your stay. We hope you will visit again soon!
Everything I had asked for in a rental was exactly what I got. I couldn't have been more pleased. Will definitely rent from Elk Spring again.Would recommend to others? Yes
Thank you for your fantastic 5 star review, Kelly. We are pleased that you enjoyed your cabin stay! We hope that you will join us again during your next trip to The Great Smoky Mountains. Hurry back, new memories are waiting to be made!
Loved it! Was a great stay!! the hot tub out back barley worked.Would recommend to others? Yes
Thank you for sharing your experience with us, Morrisa. We are delighted to hear you enjoyed your stay. We appreciate your feedback regarding the hot tub and will have one of our technicians check for any issues. Please don't hesitate to contact us during your stay should you find that any of the amenities are not functioning fully. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.