I waited to write a review for our experience at Elk Springs in hope that we would have received a call back from them, but weeks later we have not heard anything. We had a 3 night weekend stay and were excited to spend most of our time in the cabin to relax. We decided to spend Friday evening cooking dinner and relaxing. We couldn't figure out the tv in the bedroom and called and left a message with no response. That evening as we started to cook dinner we couldn't get the grill working and decided to call for assistance. Halfway through cooking, the power went out. We figured it would be a quick fix, but an hour later we still didn't have power. We called Elk Springs but they didn't know what happened or a time frame. We waited, no dinner, sitting in the cold because there was no heat. The temperature in the cabin quickly dropped. After 2 1/2 hours the power finally came back on (almost 11 PM) but still went off and on for the next few hours. We then received a call asking if we still needed our grill fixed. After saying we no longer had a need for it Jeremy then went on to say he had received our call earlier, but had bigger problems to fix. As understanding as I am, as a guest I felt very unimportant. As we only had 3 nights in the cabin, it was upsetting knowing that one of them was basically gone by not having any electric.The next day we had again called Elk Springs to speak with someone about what had happened and explain how it was pretty upsetting that with the splurge on our weekend getaway, one evening was spent with no power, heat, and no dinner. They had told us they would talk to their manager and get back with us. We never received a call back. I wrote an email to Elk Springs asking for a response, again with no reply. As much as I would love to give them a good review, this was very upsetting with the communication with them. I felt as though they had received our money, and no longer cared about our experience with them.
Would recommend to others? No
Host Response (June 27, 2017):
We appreciate your honest review, Tiffany. I want to sincerely apologize for the lack of communication during your time at Elk Springs. We do think you will be impressed with the changes we have made since your last visit. We are sorry and we hope you understand that it was never our intention to disappoint you. Like you, we work hard for our money and we know that your expectations are high and want your time away to be relaxing. We can only apologize for the past and hope that you will join us again for a true 5-Star experience. Thank you for sharing your thoughts.