Unforgettable - Gatlinburg Cabin
- Property type: Cabin
- Sleeps: 2
- Bedrooms: 1
- Bathrooms: 1.5
- Smoking: Non-smoking
- Beds: King: 1
- Check In Time: 3:00 PM
- Check Out Time: 10:00 AM
- No Pets
- Cable Satellite
- Washer Dryer
- Mountain View
- Hot Tub
- Resort Pool
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.
Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
Awful Customer Service and Dirty
Asked Customer Service to replace grill; filthy, full of old food, rodent dropping and rust. offered to clean but beyond that ... disgusting. Outside cobwebs and spider nests all over front windows; oven dirty; bathrooms cobwebs with bugs in lights ... sent sill response emails but refused. Maintenance guy complained about the cost of a new grill (that had to be 10 years old). It was 1/5th the price of week's stay; one expects better from a place like this; run down; overgrown. Too bad.Would recommend to others? No
Thank you for taking the time to share your experience with us, Tammy. We are sorry to hear you were disappointed in these aspects of your stay. Your review certainly concerns us. It alarmed us, to be quite honest. This is certainly not our standard as this cabin continuously gets 5-Star reviews. We were able to look into these issues and would like to clarify some important details, as they seem to be left out in your review. A technician was sent out when you reported the grill was unsafe to cook on. He did find that the lid to the grill was peeling and the drip tray was dirty. He offered to clean it and you refused and stated that you were not going to use it anyway. We can assure you this grill is not 10 years old, that is an exaggeration. It is our policy to replace any grills that are unsafe, however, the technician is advised to use his professional opinion in these matters. This was followed and documented. We did not receive any reports of any of these other issues until now. We, along with the many return guests that have enjoyed this cabin, can assure you that this review is an unfair exaggeration that does not reflect the true experience that our guests enjoy when staying at Unforgettable. We are sorry you felt this way and hope you enjoyed your time in our area.
The Unforgettable cabin was absolutely better than we ever imagined it would be. Everything is of the highest quality and cleanliness. We felt like we were "home" when we were in the cabin. We will be back!Would recommend to others? Yes
Thank you for your wonderful review, Brent! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
Cabin was very nice and clean .. we enjoyed our stay .. cabin was a little Farther out than we expected but still enjoyed our stay very much !Would recommend to others? Yes
Thank you for your kind words, Melody. It is great to hear you enjoyed your overall cabin experience. We do have several luxury cabins that are closer to downtown Gatlinburg. We would be happy to help you find a cabin that not only meets but exceeds your expectations. Don't forget to mention at the time of your next booking that you are a repeat visitor, and you will receive 10% off!
Very satisfied with our stay. The decks could have used a little more privacy.Would recommend to others? Yes
We are pleased that you enjoyed your stay at Unforgettable, and we hope you make plans to visit again very soon. We appreciate your feedback in regards to the decks. I will be sure to pass this along to the proper department for reviewing. Thank you for taking the time to share your experience with us, Jo Ann. See you soon!
We loved your cabin. I still think of it often. I loved sitting in the hot tub with a drink or some coffee and looking at the Smoky Mountains. I loved all the fireplaces although the firepit on the porch didn't work the time we were there. We cooked steaks on the grill from Food City-already pre-seasoned at the store. The pillows were so comfy! We enjoyed building a few campfires a few steps away. This cabin has all the amenities, and I did not want to leave. I hope to be back in the fall next time! It was located close to town.Would recommend to others? Yes
Thank you for sharing your experience with us, Lisa! We are pleased that you enjoyed your recent stay at Unforgettable. You certainly chose a great cabin to relax and create lasting memories together. Please don't forget we offer 24/7 staff assistance and we are happy to help you with any issue that may arise during your visit. Please don't hesitate to contact us; we love assisting our guests. We hope you will make plans to visit us again very soon! Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Cabins are nice, updated, clean unless ur wife checks behind the dresser ( due to placing clothes, luggage here, possibly items could fall behind dresser) & finds a pair of boxers & brings them to me â€œ assumingâ€ their mine, when i say, baby, those are not mine... she was disgusted & quickly dropped em. The cabins location was not secluded enough & too close to rt 321, which is just below cabin & all the traffic noise reverbs up to you when your enjoying a cup of java out back , overlooking the picturesque view of the mnts & speaking a lil louder to your wife to counter for the traffic noise.. Remedy- ask for a cabin higher in the mnt, like a king, head to the top. Also wish the cabins would allow us weekend getaway peeps, when we have only a short stay to access the cabins before 3 PM â€œat timesâ€, when they promptly want you out by 10a. Just a lil latitude here would be nice. Most of us Iâ€™d say travel a good distance 4-6 hrs, my guess anyway, & the stresses of work TN, PF, Gtlbrg - an amazing getaway & a short stay w/ out the stress of, ok, quickly pack, make sure you didnâ€™t leave anything ( like boxers behind the dresser ) , ensure the gas is off to grill, flame pit - (O yea, thought here, My fellow vacationers; bring some spray for the grilling out) pack the car, and get out by 10a, & you need to stop for taffy on the way out, cause you forgot to get the one time you went into town. Cabin was great in inundating you w/ emails, directions, codes etc prior to your stay. Location is nice approx 12 miles ( depending on your cabin location) from Gatlinburg, right off 321, away from all the craziness, just too close to the road for this guy, who likes complete wilderness, peaceful, quietness. If I am to put a grade on our stay, Iâ€™d say a fair B- this particular time.Would recommend to others? Yes
Thank you for taking the time to share your experience with us, Kevin. We are sorry you were disappointed in these aspects of your stay. We appreciate you bringing this to our attention. We will forward your feedback regarding the boxers to our housekeeping department so it can be addressed. It does not sound like this was the perfect choice for your get-away. While this cabin is not advertised as being secluded, we do offer a great selection of secluded cabins. Please contact us when you are ready to start planning your next get-away. One of our experienced Sales Representatives will be happy to assist you in finding a cabin that will not only meet, but exceed, your expectations. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
We only had 2 nights to spare over Christmas, so glad we decided to use them at this cabin. Itâ€™s tucked away from the main attractions but not to far. Beautiful view, beautiful cabin. We will definitely be using Elks Springs for future tripsWould recommend to others? Yes
Thank you for your fantastic review, Tim! We are pleased that you enjoyed your recent visit. You certainly chose a great cabin to relax and create lasting memories. Unforgettable has some amazing mountain views and as you stated, the location is perfect! We look forward to seeing you again very soon!
FantasticWould recommend to others? Yes
Thank you for allowing us to be a part of such a wonderful celebration, Jeff. Happy Belated Birthday! We are pleased that you enjoyed your stay at Unforgettable and hope you will make plans to visit again very soon!
Excellent cabin and view. No complaints.Would recommend to others? Yes
Thank you for your wonderful 5-Star review, Taylor! We are happy you enjoyed your stay. We hope you will consider staying with us again during your next visit to Gatlinburg.
Best mountain stay EVER!
We loved all of the amenities in the cabin. We took advantage of the fireplaces in every room and especially the walk-in shower and bathtub. It was clean and the kitchen had everything we needed to cook in. It was a romantic getaway for us so we didnâ€™t do much outside the cabin other than walking some trails. So this cabin was everything we needed to keep ourselves busy for the weekend:)Would recommend to others? Yes
Thank you for your wonderful review, Jordan! We are excited to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg.