Bear Den - Gatlinburg Cabin

Thank you for your fantastic 5 star review, Thomas! We are pleased that you enjoyed your recent stay at Bear Den. You certainly chose the perfect cabin to relax and take in the spectacular mountain views. We hope that you will join us again during your next trip to The Great Smoky Mountains! Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Wonderful! We are delighted to hear we exceeded your expectations. We hope you will make plans to visit us again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings!

Thank you for your fantastic 5 star review, Sophia. We are pleased that you enjoyed your stay at Bear Den. It sounds like you chose the perfect cabin to relax and enjoy some romantic time away. We hope that you will visit us again during your next trip to The Great Smoky Mountains!

Thank you for your wonderful review, Andrea. We are pleased that you enjoyed your cabin stay and we certainly agree the views are spectacular at Bear Den. We certainly apologize that you were inconvenienced while the water was off. Unfortunately, this was out of our hands, as the county was making some repairs. We appreciate your business and hope you will join us again during your next visit to The Great Smoky Mountains. Hurry back, new adventure awaits!

Thank you very much for letting us know about the circumstances that affected your stay. I am very sorry that you and your husband endured this. Unfortunately, when people travel, they do sometimes bring along bedbugs. However, bedbugs do not discriminate and can be brought into the cleanest of cabins by the cleanest of people. It is an unfortunate situation for all involved. We take extensive measures to ensure that our cabins are checked for these regularly and treated as needed. Thankfully, we don't have to deal with them very often. After your report, we did have the cabin inspected by canines trained to detect the presence of bedbugs and they confirmed that your report was true. We did refund you the full amount of your stay. However, we are not in the business of refunding for medical expenses after the fact. Here is the quote from the email you sent me 6 days after you checked out of your cabin.. "Thank you so much for your response. I can’t begin to imagine how difficult it is to manage to this issue and am so very glad to know that you did follow up immediately. I know how hard it is to control and stop this from spreading and I was very concerned about the other renters who may have been affected by this. Your response confirms that we did choose a professional company to work with. Thank you very much for your responsiveness. Kathy" Again, our sincere apologies for your cabin experience.

We certainly appreciate your wonderful 5 star review, Jesse! We are pleased that you enjoyed your cabin stay. Bear Den is definitely a hidden gem and a great place to relax and make precious memories together. It sounds like you had a lot of fun in our area! We hope you will visit us again soon. Hurry back, new adventure awaits!

Thank you for sharing your experience with us, Jennifer. We are happy you enjoyed your overall stay, however, disheartened you were disappointed with this aspect of your visit. While this area is well known for it's peaceful feel, it can experience heavy traffic during peak seasons. We were experiencing a higher than normal volume of traffic over the weekend with the car show as well as a large number of families visiting us from Florida and areas that were evacuating from Hurricane Irma. With the higher than normal volume, we can certainly understand the additional traffic related noise. We sincerely apologize and hope you understand this was not a typical weekend. We enjoyed having you as our guest and hope you will make plans to visit again in the future.

We appreciate your kind review, Nancy. Thank you for sharing your experienced. We are pleased that we exceeded your expectations and hope that you will join us again during your next trip to Gatlinburg. Hurry back, new memories are waiting to be made!

Thank you for your 5-Star review, James! A stay at Bear Den is certainly different than an ordinary hotel stay. This cabin boasts exceptional amenities and one of the best views available throughout The Great Smoky Mountains. We enjoyed having you as our guest and hope you will visit again soon!

We are are delighted that you enjoyed your cabin stay! Thank you for sharing your concerns regarding the fire pit. I will be sure one of our maintenance technicians takes a look. However, we have no reported issues during your stay. Please don't hesitate to contact us if you find an item that is not up to par. We love assisting our guests! We look forward to serving you again in the future. Keep in mind, as a returning guest you will enjoy 10% off all future bookings!