Mountain Splash - Gatlinburg Cabin

Private Indoor Pool Cabin - Sleeps 4
Gatlinburg, TN, US
4.5 (98 Reviews)
Cabin
Sleeps 4
1 Bedrooms
1.5 Baths
WiFi
No Pets
You won’t be charged yet.

The Cabin

  • Property type: Cabin
  • Sleeps: 4
  • Bedrooms: 1
  • Bathrooms: 1.5
  • Smoking: Non-smoking
  • Beds: King: 1, Sofa Bed: 1
  • Check In Time: 3:00 PM
  • Check Out Time: 10:00 AM
  • Min Renter Age: 21+
  • No Pets

Description

*** This cabin is located 8 minutes from the main Elk Springs Resort Property

Just minutes from the Arts & Crafts Community and Downtown Gatlinburg you will love spending your family vacation at Mountain Splash. Your own private indoor pool with waterfall will create a memorable vacation for the adults and kids. If by some small chance anyone gets bored, you can shoot a game pool or use the free highspeed WIFI. Even better, relax with a book on the covered deck or even in front of the gas fireplace. Better yet, you can soothe yourself in the hot tub on the covered deck.

The fully equipped kitchen will provide you with everything you need to prepare in cabin meals during your short or extended stay - after all, the kids may never want to leave the cabin. If you do want to adventure out you are just 20 minutes to the Great Smoky Mountains National Park main entrance, 15 minutes to Dollywood, 8 Minutes to the Arts and Crafts Community and only 15 minutes to Downtown Gatlinburg.

The adults will retire to the king master suite with jacuzzi tub and full bath while the kids can use the sleeper sofa in the great room.

Free WIFI and a washer/dryer are including for your convenience.

Bedroom and Sleeping Arrangements:

King Suite: King Bed - Sleeps 2

Great Room: Queen Sleeper - Sleeps 2

Amenities

  • Cable Satellite
  • Air Conditioning
  • Washer Dryer
  • Fireplace
  • Internet Access
  • Dishwasher
  • Mountain View
  • DVD Player
  • Wifi
  • Heated Pool
  • Hot Tub
  • Grill
  • Nearby Grocery
  • Near Dollywood

Availability

Host
Cancellation Policy

If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office.

Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.

Traveler Reviews

98 Reviews
4.5 out of 5
Summary
5
58%
4
25%
3
10%
2
6%
1
5%
Taylors, SC
A green check mark graphic. Verified Guest
3 out of 5
Reviewed November, 2018

Fell A bit short but still fun

disappointed the house did not offer a hair dryer which I thought was standard now a days there was a shortage of pillows so fold out couch didn't get any, very old and dirty comforter, a few roaches seen as well as full glue traps filled with them and could use a good clean overall. Hottub jets were very very weak just a bowl of hot water. House was dusty and trash was in the fold out couch. Still had a good time but will definately bring my own pillows and blankets next time. Top notch service with the office, booking and maintenance depot. Great job there!

Would recommend to others? Yes
Host Response (November 26, 2018):

Thank you for taking the time to share your experience with us, Mark. We are sorry to hear you experienced these issues during your stay. Thank you for bringing this to our attention, as we were unaware. Each of these issues will be forwarded to the appropriate department where we can assure, you they will be addressed. Each of our cabins are professionally treated by our local pest control company. Even with regular treatment, we do find that insects can sneak in. As many of the cabins are surrounded by woods, we do see wood roaches from time to time. These are similar in appearance to cockroaches, yet very different in the sense that you will only see a few at any given place. They are also very easy to eradicate, usually in a single visit by our technician. Please do not hesitate to contact us during your stay should you discover items such as this in the future. We provide 24/7 guest assistance to ensure you are well taken care of throughout your stay. Please don't suffer, call us. We love assisting our guests! Each of these items could have been remedied within just a matter of moments. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.

Michael T.
Crestwood, KY
A green check mark graphic. Verified Guest
2 out of 5
Reviewed October, 2018

Very Disappointed

We reserved a cabin with a heated pool. There was an issue with the pool heater and we were only able to use it for about three hours for our entire stay. We also were not able to check in until about three hours after checking. Staff was nice but nothing was done to fix our issue .

Would recommend to others? No
Host Response (October 26, 2018):

Thank you for taking the time to share your experience with us, Michael. We can certainly understand your disappointment regarding the issue with the pool. We can assure you, our technicians worked relentless to correct the issue with the pool. While he was not able to remedy the issue the first night, another technician was out early the next morning and worked until it was fixed. We can understand this is an important amenity, and as such, issued a credit for your family not being able to use it during the time of the repair. We sincerely apologize for any inconvenience and hope you were able to enjoy your time in our area in light of this issue.

Tammy S.
Lexington, KY
A green check mark graphic. Verified Guest
5 out of 5
Reviewed October, 2018

Relaxing Weekend

Very nice stay. Cabin was clean and well taken care of. The wifi works well. There is no phone service available in this location and no landline. Other than that, we had a relaxing weekend.

Would recommend to others? Yes
Host Response (October 10, 2018):

Thank you for your kind review, Tammy! Mountain Splash is a great cabin to relax and enjoy some time away from the hustle and bustle of everyday life. It would be a pleasure to serve you again on your next trip to The Smokies. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Charlotte, NC
A green check mark graphic. Verified Guest
4 out of 5
Reviewed September, 2018

Anniversary Getaway

We enjoyed our stay at Mountain Splash cabin. We enjoyed the pool, the hot tub and the jetted tub.

Would recommend to others? Yes
Host Response (September 06, 2018):

We appreciate your business and your kind review, Ronald. Happy anniversary! Mountain Splash is certainly full of top-notch amenities for everyone to enjoy. We hope you will make plans to visit with us again on your next trip to The Great Smoky Mountains!

Batavia, OH
A green check mark graphic. Verified Guest
2 out of 5
Reviewed August, 2018

Not up to Elk Springs standards

We've stayed in chalets in the Gatlinburg, Pigeon Forge area for over 20 years now and have had over 30 different chalets, so we are experienced at the Gatlinburg vacations.Pros:Cons:We were forced to wait 2 hours past check-in to get into the chalet, as the pool tech was there working on a leaking pool. It was after 5:00 pm before we were allowed to get the code to get in.We got calls daily from the resort management telling us the maintenance guy was going to be entering our chalet.The pool leaked daily so much that a maintenance man had to come to the chalet daily and interrupt our vacation to work on the pool. The waterfall never worked and he never attempted to fix it. He was only there to fill the pool daily as it leaked.The hot tub had only one jet workingThere was an animal inside the chalet every night but we had no luck trapping it and it scared our granddaughter to even sleep there and she's 10. It was not a mouse. It was big enough to knock a lamp over. We actually went out and bought a trap, but had no luck.The pictures on the web of the pool area are outdated and new pictures showing the mess should be put up. There are 2 big holes cut in the floor at the end of the pool. No working waterfall. The pool area no longer looks like the pics on the web.The drive to the chalet is so overgrown that trees are hanging from both sides of the road as well as over the top of your vehicle so you have no choice but to drive through it and scratch your vehicle up in the process. We came back to the chalet after being out all day and there was a nosy neighbor that we found standing in our driveway looking down into the pool area deck below. The people in the house next to the chalet are locals and had no problem coming on to the chalet property and it made it creepy.We've stayed at Elks Spring a few times and never had an experience like this. This chalet is n

Would recommend to others? No
Host Response (August 14, 2018):

Thank you for taking the time to share your experience with us, Kimberly. We are sorry to hear you were disappointed with your stay. The pools are serviced prior to each of our guest's stay. The technician did find that the pool had a leak at this point and you were notified. Since we did not have another pool cabin available the best option was to have a technician come out each morning to fill the pool to ensure you and your family would be able to enjoy it during your stay. While we can understand this is an inconvenience, we can also understand that shutting down the pool is simply not the best solution. We know you and your family booked a cabin with an indoor pool and the last thing we want to do, especially when there are children, is to take away the amenity that the child or children have been looking forward to the most. This was discussed with you and at no time were we informed that it was this much of an inconvenience. If we would have been made aware of this, we could have scheduled the visits differently, so it would not have been so much of an intrusion. Although you did report the waterfall not working, it was reported as just documenting, not that you wished for it to be fixed. You were told that we would have the technician look at it after you checked out, but also, if you changed your mind and wanted it repaired to please let us know. The other issues were not reported during your stay. Our maintenance department is aware now of the issues and we can assure you they will be addressed. We provide 24/7 guest assistance and will work with you to ensure all issues are remedied, if given the chance. We also were not made aware of the situation with the neighbor. We would have been happy to assist you in making sure it did not happen again. We sincerely apologize for the issues you experienced during your stay and hope you were able to enjoy your time spent in our area.

Aaron K.
London, OH
A green check mark graphic. Verified Guest
5 out of 5
Reviewed July, 2018

Great stay at mountain splash

The place was very clean and in a great lo a ton and customer service when needed was awsome would stay again and recommend it to anyone.

Would recommend to others? Yes
Host Response (July 13, 2018):

Thank you for your fantastic review, Aaron! It is a pleasure to hear you enjoyed your recent cabin stay. Mountain Splash is definitely a great cabin to relax and enjoy some top-notch amenities. We certainly appreciate all recommendations, and we look forward to your next visit with us as well. Don't forget to mention at the time of your next booking that you are a repeat customer to receive 10% off. Hurry back, a new adventure awaits!

Mc Kees Rocks, PA
A green check mark graphic. Verified Guest
5 out of 5
Reviewed July, 2018

Awesome

Mountain splash cabin was a great experience with my wife and two daughters. We were nervous about having a pool in basement with two kids but when we got there we found out that there was a alarm on door. So kids couldn't access the pool by themselves. This place was great and we will be going back.

Would recommend to others? Yes
Host Response (July 03, 2018):

Thank you for your fantastic review, Ken! We are delighted to hear that you and your family had such a great time at Mountain Splash. The security is definitely a plus with kids running around, and we are happy this feature was useful for you. We hope you will make plans to visit us again in the future. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!

Chris Q.
Columbus, GA
A green check mark graphic. Verified Guest
4 out of 5
Reviewed May, 2018

Heaven

Amazing! I would say perfect but there were a few minor cons & as awesome as this place is, I couldn't believe it but a hairdryer is a must. Now, for the biggest issue, the temperature. During late afternoon the upstairs turns into a sauna and well the downstairs room with pool was a sauna the entire time. By the time we arrived, the heat had gotten so high that we couldn't get it back down to a to a comfortable temp. The portable unit only seem to blow hot air and the normal unit was locked, so unfortunately our time downstairs (the coolest part of the cabin) was kept to a minimum.

Would recommend to others? Yes
Host Response (May 07, 2018):

Thank you for your honest review, Chris. We are delighted to hear you enjoyed your stay at Mountain Splash. We certainly appreciate your feedback in regards to the temperature control. I have forwarded this information to the proper department to be reviewed. In an attempt to avoid confusion, we do send out an email prior to arrival noting that we do not provide hair dryers. We are very sorry if you assumed this item would be provided. We hope that you will choose to visit Elk Springs again in the future. Please remember, that as returning guests you will enjoy 10% off all future bookings!

Nicole N.
Indianapolis , IN
A green check mark graphic. Verified Guest
5 out of 5
Reviewed April, 2018

Very NICE Stay:-)

Our cabin was very nice and very clean. Kids loved the pool!!! Would definitely recommend and come back:-)

Would recommend to others? Yes
Host Response (April 13, 2018):

As always we love hearing about great family experiences! We are pleased that you and your family had such a great time at Mountain Splash. You certainly chose a great cabin to relax and create lasting memories together. We appreciate all recommendations and hope you will make plans to visit again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!

Billy B.
Clarksburg , WV
A green check mark graphic. Verified Guest
4 out of 5
Reviewed April, 2018

Great Little Cabin

Relaxing and enjoyable!!

Would recommend to others? Yes
Host Response (April 04, 2018):

Thank you for your kind review, Billy! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and hope you will consider staying with us again in the future.

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